Alert Icon

[Letrii]

I have recently returned from several months away. There is an alert icon telling me I have an updated ticket. Click icon and takes me to support page to look at ticket, but I can't find the ticket. How do I remove the icon?

[Tid12]

I have recently returned from several months away. There is an alert icon telling me I have an updated ticket. Click icon and takes me to support page to look at ticket, but I can't find the ticket. How do I remove the icon?

Log out and back in.

[DocBenway]

Every person that has ever filed a ticket in the history of ticket filing has that notification exclamation on screen since they did "maintenance" to the ticket system last week. There is no manual way, that I am aware of, to remove the notification from screen.

Log out and back in.

Has not worked for me. Switching characters and back, or even to another server has done nothing to clear it from my screen.

[Daemoneyes]

ah got such a crappy icon too,
tells me my ticket has been updated but when i try to follow the link it just opens normal help page and i cant choose ticket or any such option.

[Daemoneyes]

Every person that has ever filed a ticket in the history of ticket filing has that notification exclamation on screen since they did "maintenance" to the ticket system last week. There is no manual way, that I am aware of, to remove the notification from screen.



Has not worked for me. Switching characters and back, or even to another server has done nothing to clear it from my screen.

yupp switching server, toon and such does nothing for me to.
guess thats what u get for trying to make ddo better

[Tid12]

Has not worked for me. Switching characters and back, or even to another server has done nothing to clear it from my screen.

No idea then. It workend for me and a couple of friends also.

[MrkGrismer]

I had to click on 'show all tickets' and then click on each that had a green dot by it, then when I logged out and back in it went away.

YMMV.

[Qhualor]

Ive tried relogging, opening the tickets and show all tickets. Everything ive tried, playing around with it, hasnt made the icon disappear. Maybe we need to submit a ticket to get rid of the icon?

[Grosbeak07]

I had to click on 'show all tickets' and then click on each that had a green dot by it, then when I logged out and back in it went away.

YMMV.

This. Just open all your tickets and the icon will go away.