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  1. #1
    Community Member
    Join Date
    Apr 2010
    Posts
    3

    Default Refund Assistance

    Help!

    I decided to buy the Expansion pack while it was on sale for $24.99. I accidentally added an extra one to my cart and inadvertently bought two copies. I tried to get a refund via the form on the help page, got a response saying I needed to call Turbine and the number they gave me doesn't work.

    Has anyone else managed to figure out how to get a refund from them? Everyone just seems to be shuffling me off to somewhere else.

    Thanks a lot!

  2. #2
    Community Member MsEricka's Avatar
    Join Date
    Jul 2009
    Posts
    0

    Default

    Right from the support site

    Quote Originally Posted by http://support.turbine.com/link/portal/24001/24001/Article/239/How-do-I-contact-Turbine-Customer-Support
    Contact Account Support tollfree at 1-855-WBGAMES

    Monday through Friday: 10:00 am to 9:00 pm Eastern (GMT -5)

    Saturday and Sunday: 12:00 noon to 9:00pm Eastern (GMT -5)
    This appears to be a new number. If it doesn't work, search for posts by Victorie and you should be able to see the support number in the signature.

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