Give people that pay for the game some slack ?

[marios555]

Ive been a VIP for the last 3 years + ive spend more than enough money on the game purchasing TP .Recently Ive bought the MOTD expansion ( the most expensive preorder)
just because I liked the mask and the bonuses it had. On a mistake on my behalf i accidentally deleted my mask and the pet and have contacted customer support to see if they can replace it (easy enough right?) .The reply I that they cant do anything about it .