Email from acctmanagement

[Samir_Bennal]

Got this email regarding my missing 3 render pets.

"Greetings,



We are contacting to provide you with a status update regarding the missing pet issue that has impacted your account. We apologize for the delay, however we are still pursuing a fix to the issue, which will include a replacement of all lost pets and pet accessories. In the meantime, we have applied 600 Turbine Points to your subscription for you to purchase a new pet, while you await the return of your missing pet, or anything else in the store.


Thank you for your patience while we work to resolve this long-standing problem. If you have any new questions or concerns, please visit support.turbine.com. Please note, this particular Email Address is not monitored. Please do not respond to this Email directly, as you will not receive a response if you do so.



The Customer Service Staff

Turbine, powered by our fans"

First off, thank you for finally (2 months later, ticket filed on July 19th) responding about this issue. While I am grateful for the 600 points, I spent more than that to get the 3 missing renders. Also, it would be logical to assume that I would want to put these points towards replacing my missing pets but I can't since these pets were limited release pets.

That's 2 strikes. What will be the 3rd?

I have the other pets. I am missing the renders. So if I am getting points, it should be for the amount I used to get the pets that are missing.


Edit: Notice how the signature from that message says Turbine is powered by their fans? Are they referring to fans that are used to cool down a warm office? I am sure they do not mean the player base fans. If if were powered by us then we would have our missing pets back.