Missing purchased pets.

[Dark_Pyre]

I pre-purchased "Menace of The Underdark Collectors Edition." Until the recent update I had my pets (spider, wolf, and panther), but they are now gone. I have seen a few other threads along a similar vein, and would like to know at least if you are working to figure out why they are gone, and how to replace them. I payed quite a bit of money for that edition, and do not want to see part of it wasted.

Note: I did recently purchase pets I was otherwise lacking, and that I did not lose. Bats, renders, kobolds, etc... I have only lost my spider, wolf, and panther.

[Carpe_Noctem]

This is an issue that Turbine is aware of and working to resolve. In the meantime, I suggest you submit a ticket to the In-Game Team from within the game, to help them track your particular case.

[Dark_Pyre]

Thank you for your quick response. I appreciate knowing that the issue is being worked on, and will report to the in game team as per your recommendation. My worried mood has been alleviated now.

[Samir_Bennal]

Thank you for your quick response. I appreciate knowing that the issue is being worked on, and will report to the in game team as per your recommendation. My worried mood has been alleviated now.

Just don't be surprised if you don't hear anything more on this for a while. There are many of us that have been posting on another thread about this topic that have been waiting since the expansion came out for an update to this situation. All we have gotten is "we're working on it". Nothing about what is causing it or a possible time frame of when we might get missing pets back. My ticket has been sitting since July 19th with no response.

[fourrumtest]

also missing a pet. i was giftted a winterwolf pet for paticipating on lamania. not very confident i will ever see it again.

[Cendaer]

Thank you for your quick response. I appreciate knowing that the issue is being worked on, and will report to the in game team as per your recommendation. My worried mood has been alleviated now.

Quick response?
LOLOLOLOLOLOLOLOLOLOLOLOL
http://forums.ddo.com/showthread.php?t=379791

[Dark_Pyre]

Missing pets have been replaced, thank you Turbine.

[wayreth602]

This is an issue that Turbine is aware of and working to resolve. In the meantime, I suggest you submit a ticket to the In-Game Team from within the game, to help them track your particular case.

Rather than start a new thread, I decided to ask the question here.

I noticed my MOTU pets were missing on Sarlona today. Since I don't play much on Sarlona, I haven't pulled up my inventory in a while. They may have been missing for quite a while.

The pets were not missing on Cannith where I play regularly.

Yes, I did file an in game ticket.

My question is: Should I log on at least once a week to see if they are returned in the mail, or will they get replaced automatically?