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  1. #1
    Community Member pcgamer1971's Avatar
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    Nov 2009
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    71

    Default DDO Black Screen Crashing - DX enclosed

    DDO has been crashing since the hotfix on my gaming laptop. I am unable to see if my desktop is having an issue too because I'm on vacation. Also play LOTRO with this and have no issues. Both LOTRO and DDO I access through Steam as I moved both over once it was made available.

    Thought it might be a heat issue but CPUID shows my GPU running at 69 degrees C or lower.

    Code:
    ------------------
    System Information
    ------------------
    Time of this report: 7/10/2012, 00:44:44
           Machine name: GAMER-PC
       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
               Language: English (Regional Setting: English)
    System Manufacturer: Gateway        
           System Model: P-7805u        
                   BIOS: Ver 1.00PARTTBL
              Processor: Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz (2 CPUs), ~2.3GHz
                 Memory: 4096MB RAM
    Available OS Memory: 4090MB RAM
              Page File: 1816MB used, 6363MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7601.17514 32bit Unicode
    
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
              Input Tab: No problems found.
    
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
    
    ---------------
    Display Devices
    ---------------
              Card name: NVIDIA GeForce 9800M GTS   
           Manufacturer: NVIDIA
              Chip type: GeForce 9800M GTS
               DAC type: Integrated RAMDAC
             Device Key: Enum\PCI\VEN_10DE&DEV_062C&SUBSYS_0696107B&REV_A1
         Display Memory: 2795 MB
       Dedicated Memory: 1005 MB
          Shared Memory: 1789 MB
           Current Mode: 1920 x 1200 (32 bit) (59Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: unknown
             Monitor Id: LGD3901
            Native Mode: 1920 x 1200(p) (59.950Hz)
            Output Type: Internal
            Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 8.17.0013.0142 (English)
         Driver Version: 8.17.13.142
            DDI Version: 10
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 5/15/2012 06:48:00, 18044224 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp: 
      Device Identifier: {D7B71E3E-456C-11CF-4573-9B261FC2C535}
              Vendor ID: 0x10DE
              Device ID: 0x062C
              SubSys ID: 0x0696107B
            Revision ID: 0x00A1
     Driver Strong Name: oem4.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section006:8.17.13.142:pci\ven_10de&dev_062c&subsys_0696107b
         Rank Of Driver: 00E60001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C 
       Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
           D3D9 Overlay: Supported
                DXVA-HD: Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled
    
    -------------
    Sound Devices
    -------------
                Description: Headphones (High Definition Audio Device)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5051&SUBSYS_107B0698&REV_1000
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/20/2010 23:23:47, 350208 bytes
                Other Files: 
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
                Description: Digital Audio (S/PDIF) (High Definition Audio Device)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5051&SUBSYS_107B0698&REV_1000
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/20/2010 23:23:47, 350208 bytes
                Other Files: 
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
                Description: Speakers (High Definition Audio Device)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5051&SUBSYS_107B0698&REV_1000
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/20/2010 23:23:47, 350208 bytes
                Other Files: 
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Microphone (High Definition Audio Device)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
              Date and Size: 11/20/2010 23:23:47, 350208 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
                Description: Microphone (High Definition Audio Device)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
              Date and Size: 11/20/2010 23:23:47, 350208 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: Saitek Gamers' Keyboard Hot Keys (USB)
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x06A3, 0x8000
            FF Driver: n/a
    
          Device Name: Saitek Gamers' Keyboard Hot Keys (USB)
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x06A3, 0x8000
            FF Driver: n/a
    
          Device Name: Saitek Gamers' Keyboard Hot Keys (USB)
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x06A3, 0x8000
            FF Driver: n/a
    
          Device Name: Saitek Gamers' Keyboard Command Pad
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x06A3, 0x8000
            FF Driver: n/a
    
    Poll w/ Interrupt: No
    
    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x2935
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    
    ----------------
    Gameport Devices
    ----------------
    
    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    | 
    + HID Keyboard Device
    | Vendor/Product ID: 0x06A3, 0x8000
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | OEMData: 20 00 00 10 0B 00 00 00
    | 
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | 
    + PS/2 Compatible Mouse
    | Matching Device ID: *pnp0f13
    | Service: i8042prt
    | 
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC016
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | 
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 91.0 GB
    Total Space: 295.2 GB
    File System: NTFS
          Model: WDC WD3200BEKT-22F3T0 ATA Device
    
          Drive: D:
          Model: HL-DT-ST DVDRAM GSA-T50F ATA Device
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
    
    --------------
    System Devices
    --------------
         Name: Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller
    Device ID: PCI\VEN_11AB&DEV_436B&SUBSYS_0696107B&REV_16\4&3B721816&0&00E0
       Driver: n/a
    
         Name: Intel(R) WiFi Link 5100 AGN
    Device ID: PCI\VEN_8086&DEV_4232&SUBSYS_12018086&REV_00\4&1F5772B1&0&00E2
       Driver: n/a
    
         Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
    Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_0696107B&REV_03\3&11583659&0&D7
       Driver: n/a
    
         Name: Intel(R) ICH9 Family SMBus Controller - 2930
    Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_0696107B&REV_03\3&11583659&0&FB
       Driver: n/a
    
         Name: NVIDIA GeForce 9800M GTS   
    Device ID: PCI\VEN_10DE&DEV_062C&SUBSYS_0696107B&REV_A1\4&3A04D074&0&0008
       Driver: n/a
    
         Name: Mobile Intel(R) 4 Series Chipset PCI Express Root Port - 2A41
    Device ID: PCI\VEN_8086&DEV_2A41&SUBSYS_0696107B&REV_07\3&11583659&0&08
       Driver: n/a
    
         Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
    Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_0696107B&REV_03\3&11583659&0&EF
       Driver: n/a
    
         Name: Standard AHCI 1.0 Serial ATA Controller
    Device ID: PCI\VEN_8086&DEV_2929&SUBSYS_0696107B&REV_03\3&11583659&0&FA
       Driver: n/a
    
         Name: Mobile Intel(R) 4 Series Chipset Processor to DRAM Controller - 2A40
    Device ID: PCI\VEN_8086&DEV_2A40&SUBSYS_0696107B&REV_07\3&11583659&0&00
       Driver: n/a
    
         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939
    Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_0696107B&REV_03\3&11583659&0&D2
       Driver: n/a
    
         Name: Intel(R) ICH9M-E LPC Interface Controller - 2917
    Device ID: PCI\VEN_8086&DEV_2917&SUBSYS_0696107B&REV_03\3&11583659&0&F8
       Driver: n/a
    
         Name: Intel(R) ICH9 Family PCI Express Root Port 5 - 2948
    Device ID: PCI\VEN_8086&DEV_2948&SUBSYS_0696107B&REV_03\3&11583659&0&E4
       Driver: n/a
    
         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
    Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_0696107B&REV_03\3&11583659&0&D1
       Driver: n/a
    
         Name: Intel(R) 82801 PCI Bridge - 2448
    Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_0696107B&REV_93\3&11583659&0&F0
       Driver: n/a
    
         Name: Intel(R) ICH9 Family PCI Express Root Port 3 - 2944
    Device ID: PCI\VEN_8086&DEV_2944&SUBSYS_0696107B&REV_03\3&11583659&0&E2
       Driver: n/a
    
         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
    Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_0696107B&REV_03\3&11583659&0&D0
       Driver: n/a
    
         Name: Mass Storage Controller
    Device ID: PCI\VEN_1217&DEV_7130&SUBSYS_0696107B&REV_01\4&1737ACF1&0&33F0
       Driver: n/a
    
         Name: Intel(R) ICH9 Family PCI Express Root Port 2 - 2942
    Device ID: PCI\VEN_8086&DEV_2942&SUBSYS_0696107B&REV_03\3&11583659&0&E1
       Driver: n/a
    
         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
    Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_0696107B&REV_03\3&11583659&0&EA
       Driver: n/a
    
         Name: SDA Standard Compliant SD Host Controller
    Device ID: PCI\VEN_1217&DEV_7120&SUBSYS_0696107B&REV_02\4&1737ACF1&0&32F0
       Driver: n/a
    
         Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
    Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_0696107B&REV_03\3&11583659&0&E0
       Driver: n/a
    
         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
    Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_0696107B&REV_03\3&11583659&0&E9
       Driver: n/a
    
         Name: 1394 OHCI Compliant Host Controller
    Device ID: PCI\VEN_1217&DEV_00F7&SUBSYS_0696107B&REV_02\4&1737ACF1&0&30F0
       Driver: n/a
    
         Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_0696107B&REV_03\3&11583659&0&D8
       Driver: n/a
    
         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
    Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_0696107B&REV_03\3&11583659&0&E8
       Driver: n/a
    
    ------------------
    DirectShow Filters
    ------------------
    
    DirectShow Filters:
    QuickTime Audio Decoder Filter,0x00600800,1,1,gzHF330.ddc,1.01.0000.0017
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
    QuickTime Video Decoder Filter,0x00600800,1,1,mtw178.ddc,1.01.0000.0017
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    DivX AAC Decoder,0x00800000,1,1,daac.ax,8.08.0000.41966
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
    DivX H.264 Decoder,0x00800000,1,1,DivXDecH264.ax,9.00.0001.0021
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
    DivX Demux Filter,0x00800002,0,1,DirectShowDemuxFilter.dll,1.00.0003.0111
    DivX Decoder Filter,0x00800000,1,1,DivXDec.ax,7.03.0000.0048
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
    DivX Demux Filter (Unrestricted Edition),0x00600000,0,1,DirectShowDemuxFilter.dll,1.00.0003.0111
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713
    
    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    
    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    DivX 6.9.2 Codec (2 Logical CPUs),0x00200000,1,1,qcap.dll,6.06.7601.17514
    Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
    DivX 6.9.2 YV12 Decoder,0x00200000,1,1,qcap.dll,6.06.7601.17514
    
    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
    PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713
    
    Audio Capture Sources:
    Microphone (High Definition Aud,0x00200000,0,0,qcap.dll,6.06.7601.17514
    
    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
    
    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713
    
    WDM Streaming Capture Devices:
    HD Audio Muxed capture,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    USB 2.0 Camera,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    
    WDM Streaming Rendering Devices:
    HD Audio Headphone,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    HD Audio Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    
    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
    
    Video Capture Sources:
    USB 2.0 Camera,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    
    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    
    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
    
    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    
    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    
    Audio Renderers:
    Headphones (High Definition Aud,0x00200000,1,0,quartz.dll,6.06.7601.17713
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
    Digital Audio (S/PDIF) (High De,0x00200000,1,0,quartz.dll,6.06.7601.17713
    DirectSound: Digital Audio (S/PDIF) (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17713
    DirectSound: Headphones (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17713
    DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17713
    Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7601.17713
    
    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
      Quality Flags: 2576
        Enabled:
        Force throttling
        Allow half deinterlace
        Allow scaling
        Decode Power Usage: 100
      Balanced Flags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 50
      PowerFlags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 0
    Last edited by pcgamer1971; 07-10-2012 at 01:09 AM.

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Try this, go into "Documents" > "Dungeons and Dragons Online" and find the "userpreferences" file, right-click it, "rename" and rename it "olduserpreferences".

    Launch DDO and on the launcher itself click the second button in the upper-right corner (the one with the single down-arrow) and choose Options. In there under the repair section click to activate the 'reset game display settings' and click ok. Finish logging in to test, for now when the prompt to enable DX10 graphics comes up choose no to test at least initially under DX9 mode.

    I'd also recommend a tech support request as well if you haven't already done so.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  3. #3
    Community Member pcgamer1971's Avatar
    Join Date
    Nov 2009
    Posts
    71

    Default

    Quote Originally Posted by Mirthgar View Post
    Try this, go into "Documents" > "Dungeons and Dragons Online" and find the "userpreferences" file, right-click it, "rename" and rename it "olduserpreferences".

    Launch DDO and on the launcher itself click the second button in the upper-right corner (the one with the single down-arrow) and choose Options. In there under the repair section click to activate the 'reset game display settings' and click ok. Finish logging in to test, for now when the prompt to enable DX10 graphics comes up choose no to test at least initially under DX9 mode.

    I'd also recommend a tech support request as well if you haven't already done so.
    Actually saw your post Mirthgar in another thread as I was trying to determine the black screen issue. I have done that and did a new install of DDO outside of Steam as well as the reinstalling the latest GPU drivers.

    All is running good in DX9 so I'm keeping my fingers crossed. also submitted a ticket with DXDiag attached and received a response to attach my DXDiag so it's fair to say tech support is clueless.

    Thanks.

    Edit:
    Nevermind just crashed again.
    Last edited by pcgamer1971; 07-11-2012 at 12:47 AM.

  4. #4
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Quote Originally Posted by pcgamer1971 View Post
    submitted a ticket with DXDiag attached and received a response to attach my DXDiag so it's fair to say tech support is clueless.

    Thanks.

    Edit:
    Nevermind just crashed again.
    I'd recommend following up on that support ticket, also note that the automatic response reply text you received asking for a dxdiag indicates that it is sent based on the selections made when filling out the submit a ticket form and to reply to note if you attached it already during the filling out of the form using the attach files option.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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