no help from turbine

[TheDude78]

I sent in a support ticket over 3 days ago and still have got not feedback whatsoever from turbine. I am having an error messate when i launch ddo that starts with "bad image format" i've tried the "fix" it says to do on the knowledge base witch is to unistall and reinstall framework 1.1, this did not work, and help would be greatly appreciated

[Mirthgar]

All tech support request submissions receive a response, make sure that you log into your email providers web interface to check their spam/junk mail folders, quite often they might flag the replies as such and don't let external email programs or cell phones download or view messages they mark this way.

Per the error I would recommend the article here as well as the support request, but you should also update and run a full systems can with your systems antivirus and antispyware apps including the "Malicious Software Removal Tool" via Windows Update since sometimes this error can be due to malware on the system.

[TheDude78]

Thanks for the response, basically the same thing the e-mail I finally got said. None of this has worked so far. I am thinking of doing a complete restore of my system but I'm not even sure that would help. I kinda preordered the ex-pack so I could play on this particular weekend and I can't, sux