Stuck In Welcome Loading Screen

[Lilbadass]

Ok to start this off ive surfed forums and troubleshooting for 2 hrs last night and nothing

On thelanis my main Tr Toon Salodor gets stuck on the welcome screen and after about 5 min i get a connection loss (only on this toon thou), but my alt magiea loads instantly so i was on talking to a DM and was told to submit an online ticket (which i did)

(Admin): ************** tells you, 'You're welcome. Sometimes a character will get stuck on loading and you will need to file a ticket with Technical Support for them to move your character.'


any ideas this sucks sos bad because i spend 95% of my time on my toon thats "stuck"

[Lilbadass]

well after switch from toon to toon got sal to load but about 2 min later got a notice

Lost connection to server

and back to the welcome stuck

[BigLlewy]

My guild leader has had issues with this as well lately. He became very frustrated, not sure if he is coming back.

[Lilbadass]

My guild leader has had issues with this as well lately. He became very frustrated, not sure if he is coming back.

yes it is extremly frusterating

[Lilbadass]

Ok i did a repair of the game , turned all firewalls off , reset my router , updated my drivers and nothing

[WanderingGrump]

If you're a Time Warner Cable, Lighthouse Cable or Roadrunner Cable customer it seems they are having a routing issue that is causing the game dropping.

See: http://forums.ddo.com/showthread.php?t=379191

I have a ticket in with TWC and it's being looked at... but I can't say when it will be fixed and I admit the timing really stinks.

[Lilbadass]

yes i have twc gonna get on that right now

[Lilbadass]

Hello Frank,

Thank you for contacting Time Warner Cable, Road Runner email Support.

I understand you are experiencing issues playing game.

That sounds very annoying. I will assist you with this.


1. Unplug the power cord from your modem.
2. Wait 10 seconds and then plug it back in.
3. Wait until the lights on the modem stabilize (online light is solid) .
4. If you have a wireless router, unplug it for 10 seconds and then plug it back in.
5. Wait for your wireless router to reboot and lights to stabilize.
6. Reboot your computer.
7. Try to access the Internet again.

If that does not fix the issue, I request you to contact us with the error message you see on
playing game.

So that we will work further on this issue and provide you with the resolution.


I hope that the above information will be useful and resolves your issue.

That is all TWC email has to offer i will call them Monday

[WanderingGrump]

It will take you a bit to get through Tier 1 and 2 support to get to 3 where they can raise it further up to their NOC setup (Tier 3 being the last one you can talk with higher levels generally will not speak to mere mortals). It's worth the effort and I know it's raised from several people who post here and who knows how many who don't.

To get through Tier 1 and 2 you have to be prepared to send ping and tracert logs to them trying to get gls.ddo.com (the game server address). Any results are somewhat misleading though because of Windows. Those tools tend to send and work with ICMP traffic which generally works. Make sure they get into their notes that the game runs on UDP packets in the 9000-9010 (Game) and 2900-2910(VoiceChat) ranges.

I hope it gets fixed sooner but I expect it probably won't get resolved until Monday or Tuesday but there is not telling just where the foobar is and how long it will take to straighten out. Raising the issue with TWC though is definitely the thing to do.

Myself I started with their live chat and quickly got through... even though much of Tier 1 and 2 has required script fixes. Not much you can do until you get through all that.

[Hawklynn]

Yes, same from me. Not sure if ya'll joined the crew of defragmenting, re-installing DDO client, updating drivers, etc. The only good thing from this is my computer is back to sparkly and clean since every self-resolution attempt I've done has only cleansed up my computer.

Too bad I don't have the hack skills to log into Time Warner's Routers. I could probably figure out in 1 hour how to edit their routing tables, make a few changes to dymanic paths and make them static (well, at least temporarily), put a note in there for the Time Warner techs [#Note - This is just to help us DDO fans, and is not an attempt to hack and disrupt your other customers service] .. and then enjoy myself in DDO land in the farming of Epic Tokens, so that I don't get nerfed on Epic Tokens when the changes come out on Monday.

---
Well, at least I can update my blogs .. assuming I can hold my login to the my.ddo.com forums.

[Lilbadass]

ok u14 hepled for a min , was running a round went to get ship buffs and boom stuck again, 2char stuck on the screen on the airship

[tikwid]

http://forums.lotro.com/showthread.p...rs-please-read

Turbine cant help us with this....

[Lilbadass]

http://forums.lotro.com/showthread.p...rs-please-read

Turbine cant help us with this....

I have yet to get a single response from turbine , but restarting the game occasionally fixes it now ,but none the less its still happening

**edit just Heard from turbine but nothing i dont already know

Greetings frank,
Thank you for contacting Turbine Technical Support. Beginning on or around 6/20/2012 we had begun receiving increasing reports of this issue and similar from players in AC, DDO and LOTRO and all appear to be connecting via Time Warner Cable, Brighthouse Cable, or RoadRunner Cable. This issue does not appear to be related to the status of the servers, the affected character(s) or the Turbine connections. We did review and believe the issues you have reported may be related to this outage.
From details received it is believed this is related to a regional ISP issue that seems to occur in the RoadRunner east coast connection affecting players on that ISP or as their connection transits through that ISP's network (most indications seem to point to the connection as it transits through RoadRunner in Virginia but that cannot be confirmed as of yet).
From the issues reported to be occurring it appears that UDP packet routing on one or more ports the games use for their connections are affected causing loading/logging in issues for character/characters using one of the affected ports when connecting. This has been affecting the games ability to maintain a connection to specific worlds, and even specific characters on the game worlds and the general connection stability.
We are recommending that you contact your ISP and highlight the issue, detailing with them that the game connects using UDP packets on ports 9000 through 9010 (for the general connection of DDO/LOTRO), 9000 to 9013 (for the general connection of AC), and also 2900 through 2910 (for the chat and voice chat connections of DDO/LOTRO) to and from *.lotro.com, *.ddo.com, and *.turbine.com servers.
Please also detail with them that it is believed to stem from issues with routing those connection types through RoadRunner's east coast backbone connection though this cannot be definitively confirmed from our testing or players attempts at connection adjustments.
We would recommend when contacting your ISP providing them with a "traceroute"* to the game servers as well to highlight the path that your connection is taking as well:
Click on the Windows "Start" button and choose:
"All Programs"
"Accessories"
"Command Prompt"
In the command prompt window that opens type only one of the following commands (depending on which game is encountering this issue) hitting enter after:

tracert ac.turbine.com
tracert gls.ddo.com
tracert gls.lotro.com
* Note: A traceroute does not adequately reflect the issues that may be affecting the games connection as it does not use the same ports and protocols, it is simply a map of the path your connection currently uses. Also during the trace a result of "* * * Request timed out" is not an error in the connection, it indicates that the server was just not configured to report its identity when forwarding a trace route command.
Once that command completes if needed for copying and pasting to an email or other correspondence with your ISP you can right-click on the command prompt window choosing "Select All". Then right-click on the white highlighted area, this will copy the windows contents to the clipboard, at which point paste ("Ctrl" and "V") can be used to include it in any messaging.
We would also recommend periodically performing a full connection reset (steps included below) to attempt to aid in resetting the connection routing when possible.
Start by power cycling your router and/or modem (unplug them, wait 10 to 20 seconds, then plug them back in)
After they have reset also reboot the computer.
Upon rebooting and logging back into Windows perform these additional steps:
Click on the Windows "Start" button and then click on "All Programs" > "Accessories"
In the menu find the "Command Prompt" icon and right-click it choosing Run as Administrator*
(Note: On Windows XP just left-click the "Command Prompt" icon)
On the Command Prompt window that comes up type this command:
"ipconfig /flushdns" (no quotes) and hit enter.
When it finishes there should be a message of "Successfully flushed the DNS resolver cache" at which point you should reboot the computer one last time and then upon re-entering Windows relaunch the game. This may or may not result in the ability to reconnect to the game under the current circumstances.
We will be following up on this but please do also contact your ISP as they are more readily able to review their connection pathways and issues on those and whether there are any specific outages and timelines for remedying these.
Thank you,
The Turbine Technical Support Team
Turbine, powered by our fans.



Click on the Windows "Start" button and then click on "All Programs" > "Accessories"
In the menu find the "Command Prompt" icon and right-click it choosing Run as Administrator*
(Note: On Windows XP just left-click the "Command Prompt" icon)
On the Command Prompt window that comes up type this command:
"ipconfig /flushdns" (no quotes) and hit enter.
When it finishes there should be a message of "Successfully flushed the DNS resolver cache" at which point you should reboot the computer one last time and then upon re-entering Windows relaunch the game. This may or may not result in the ability to reconnect to the game under the current circumstances.


this in particular fixes it but it does reoccor

[Tevasama]

I'm having what sounds like the same issue and starting in the same time frame, however I'm not on any of those ISPs which Turbine is blaming the problem on. I still believe the issue is a result of the update that came out around that time...

The first time I load DDO on any given day/boot the game hangs "forever" after selecting a character to log in with the window title bar showing "Dungeons & Dragons Online (Not Responding)" ... after several minutes with the windows waiting-style mouse cursor the cursor changes back to the DDO default cursor and the blue line finally begins moving and the character logs in. 99%+ of the time the character then has a "red star" (ie connection to server has been lost). If I can quickly enough use the main menu - quit game option then on subsequent runs of loading the game throughout the day this issue does not recur.

I have Qwest / Century Link DSL for an ISP. My one housemate has the same issue, the other housemate has no such complaints.