Keep losing connection to server

[InfidelofHaLL]

Was just wondering if there is any information on why i keep getting disconnected. I login and move maybe 2 instances then get disconnected and it takes me almost 15 minutes to get back into the game and another 10ish just to load in a character. Been having this problem ever since the whole dns issue the other day.

[Smitey]

Hi InfidelofHaLL,

Is perchance your ISP Time Warner Cable, Brighthouse Cable, or RoadRunner Cable on the East coast?

[InfidelofHaLL]

Timewarner in socal

[Smitey]

As per the other threads about connection issues I'm sorry to say it's down to your ISP that have been experiencing difficulties for the last few days.

[stainer]

Didn't they switch over to IPv6? I read some stuff about that messing people up.

[InfidelofHaLL]

i don't even know what IPv6 is tbh stainer

[Smitey]

Contact your ISP for a status but from this Lotro thread:

http://forums.lotro.com/showthread.p...-are-Suffering

They do not work on weekends so he said if it is not fixed today by Monday or Tuesday it should be resolved.

[Smitey]

Didn't they switch over to IPv6? I read some stuff about that messing people up.

Not enough information on Time Warner's support page to tell but when backbone is mentioned by 3rd line I'd say faulty hardware, especially as it's localised to a region.

[stainer]

i don't even know what IPv6 is tbh stainer

IPv4 is the current IP standard. You have an IP similar to 66.245.122.76 or something formatted like that. Evidently we are going to run out of IPs in that format, so the introduced IPv6. IPv6 address look like this - fe80:0000:0000:0000:0202:b3ff:fe1e:8329. This type of addressing is virtually unlimited.

It looks like they are in enabling it in your area -

http://www.timewarnercable.com/socal...opic.ashx/ipv6

If you have provided your own router, it may not support IPv6. If you have a really old modem/router, you more than likely do not support IPv6. If your firmware isn't up to date, you may not support IPv6.

It is also possible that DDO isn't supporting IPv6 yet. I am not sure about that.

[stainer]

Infi, it could be something not at all related to IPv6. Your post jogged my memory about something I had read that showed problems similar to yours and IPv6.

Sorry I am not able to help more.

[Rauven]

Contact your ISP for a status but from this Lotro thread:

http://forums.lotro.com/showthread.p...-are-Suffering

Thanks for the link Smitey. I too am a SoCal Time Warner slave (gods I hate this company (TW, I mean)). Any chance we could get a response from Turbine? Yes, I realize that if this is purely an ISP issue there isn't very much that Turbine can do other than acknowledging there is an issue and perhaps trying to put pressure on TW to get this resolved, since it's affecting both of Turbine's games.

[stainer]

Infi,

Broadbandreports has a forum that you can discuss connection issues directly with techs from different internet providers. I have used it several times for problems with my DSL from SBC and had great success. Here is the link for their TWC channel.

https://secure.dslreports.com/forum/timewarnerdirect

It should be faster than working through the phone support option.

[Smitey]

Hi Rauven,

If you raise a ticket with Turbine I believe they are likely to respond similar to post#14 from the Lotro thread:
http://forums.lotro.com/showthread.p...49#post6248249

Mirthgar may be able to comment if he notices these threads but your best course of action is to contact your ISP to complain direct - they should be accountable to you and as you suspect Turbine would be pretty powerless.

[Retrodark]

I am also in socal and I have TWC. The email I received from support also mentioned the issue is with Road Runner, which is being used by TWC.

Anyway, my issues only just started yesterday afternoon and they continue to plague me.

[TeppeiMcAwesomesauce]

Hey peeps,

I have had the same problem for the past couple days and ALSO have Time Warner Cable from Southern California area.

I have half-good news as I searched around and found a workaround that works for about 5 loads (quests/zones), then it cuts out and has to be readjusted. You basically just change the "UserSpecifiedPort" under your ddo "UserPreferences" document. When I first went into the document, it was set as 0 for the port. I have been changing it from 0 to 1 to 2 then repeat back to 0, etc... every time I get kicked off. The following load would usually load fine and be ok for playing for a quest or two. Specific directions to do this are listed below:

To connect on different specific port, you edit the file UserPreferences.ini placed in your Documents\Dungeons and Dragons Online folder and modify the variable UserSpecifiedPort to the value you want the connection port.

I don't know why this works exactly, but it does and it is at least letting me play some ... It does get annoying after awhile still.

Hope this helps some of you!
Teppei
Server: Sarlona

[Darrknes]

I have put in a ticket with Turbine. I'm sick of this......

When I play on Laptop at home on TimeWarner Cable, I get disconnects. If I plug my Verizon 4G card in my laptop, I have no issues. This would be a simple fix, except #1. I have a 5gig bandwidth limit on 4G card. #2. My wife also plays, and I cannot connect multiple computers to my broadband card, let alone the bandwidth it would chew up.

Turbine, please take this issue seriously, and help US and the ISP's figure this thing out.....don't just point fingers please.

[Gadget2775]

**SNIP**

Turbine, please take this issue seriously, and help US and the ISP's figure this thing out.....don't just point fingers please.

If it isn't their equipment pointing fingers is about the only thing they can do. They can't help you deal with the cable company, they can't fix it themselves and they can't tell you anything else, except it's not their fault.

It'd be like trying to get Disney to yell at Ford because all the Fords in the US stopped working. Is Disney loosing money? Yes. Are their customers unhappy because they're loosing the money they spent on tickets? Yes. Is it Disneys fault? No. All Disney can really do is tell you to talk to Ford.

[Retrodark]

If it isn't their equipment pointing fingers is about the only thing they can do. They can't help you deal with the cable company, they can't fix it themselves and they can't tell you anything else, except it's not their fault.

It'd be like trying to get Disney to yell at Ford because all the Fords in the US stopped working. Is Disney loosing money? Yes. Are their customers unhappy because they're loosing the money they spent on tickets? Yes. Is it Disneys fault? No. All Disney can really do is tell you to talk to Ford.

In reality, if Turbine knows there is an issue with specific cable companies, I am sure that since it is only their game servers that are having issues, they should be attempting to find a solution. If your analogy said that all Ford's in the US didn't work when they were being specifically driven to Disney (a very unlikely scenario), then it would sound more accurate to the issue at hand. And believe me if this was the case, Disney would be working with Ford to come up with a resolution. They would not say to the millions of potential customers, that they need to deal with Ford and only Ford to resolve the issue. The same thing needs to take place here. Turbine needs to get on the phone with the ISP's that are preventing their game servers from functioning properly.

We the customer do not have access to the Turbine game servers, their domain servers, etc. So, the issue needs to be handled by them. Passing the issue of as it is the fault of your ISP, so you (the customer) needs to work with the ISP to troubleshoot the issue is very poor customer support. The issue did not start happening until 6/20/12 shortly after an update done on the game servers for DDO, LOTRO and AC. In addition, it comes to us a couple days after the whole DNS fiasco.

[Retrodark]

Hey peeps,

I have had the same problem for the past couple days and ALSO have Time Warner Cable from Southern California area.

I have half-good news as I searched around and found a workaround that works for about 5 loads (quests/zones), then it cuts out and has to be readjusted. You basically just change the "UserSpecifiedPort" under your ddo "UserPreferences" document. When I first went into the document, it was set as 0 for the port. I have been changing it from 0 to 1 to 2 then repeat back to 0, etc... every time I get kicked off. The following load would usually load fine and be ok for playing for a quest or two. Specific directions to do this are listed below:

To connect on different specific port, you edit the file UserPreferences.ini placed in your Documents\Dungeons and Dragons Online folder and modify the variable UserSpecifiedPort to the value you want the connection port.

I don't know why this works exactly, but it does and it is at least letting me play some ... It does get annoying after awhile still.

Hope this helps some of you!
Teppei
Server: Sarlona

Thanks for finding this. Yes it is still annoying, but it is better than not being able to play for hours because your character is suddenly stuck in the loading screen penalty box for hours.

[stainer]

In reality, if Turbine knows there is an issue with specific cable companies, I am sure that since it is only their game servers that are having issues, they should be attempting to find a solution. If your analogy said that all Ford's in the US didn't work when they were being specifically driven to Disney (a very unlikely scenario), then it would sound more accurate to the issue at hand. And believe me if this was the case, Disney would be working with Ford to come up with a resolution. They would not say to the millions of potential customers, that they need to deal with Ford and only Ford to resolve the issue. The same thing needs to take place here. Turbine needs to get on the phone with the ISP's that are preventing their game servers from functioning properly.

We the customer do not have access to the Turbine game servers, their domain servers, etc. So, the issue needs to be handled by them. Passing the issue of as it is the fault of your ISP, so you (the customer) needs to work with the ISP to troubleshoot the issue is very poor customer support. The issue did not start happening until 6/20/12 shortly after an update done on the game servers for DDO, LOTRO and AC. In addition, it comes to us a couple days after the whole DNS fiasco.

If I couldn't play because my electricity went out, Turbine should be on that too?