Launcher

[Son_of_the_South]

When i open my launcher it says;

The underlying connection was closed: The proxy name could not be resolved, verify correct proxy configuration.

Countdown to next attempt: xxxx

What does this mean? How can i fix this please?

[My2Cents]

Most people should not be using proxies. If you do not know that you are supposed to be using one or have no idea what they are, then that's likely the issue. ESPECIALLY if everything worked fine before and now suddenly doesn't. Most of the time its caused by malware resetting your IE (Internet Explorer) proxy settings. I highly advice you to do a system wide malware scan.

Here is an excerpt from a Turbine Support Article that talks about this:

-----------------------------------------------------------------------------------------------------------

Section Two: Testing connectivity. (Can I reach the internet through Internet Explorer or is a proxy setting causing this?)

If the servers are not down, and there are no reported outages, then make sure that you can connect to the internet at this stage by opening "Internet Explorer" and trying to access http://www.turbine.com; http://www.lotro.com; or http://www.ddo.com using IE.

Note: Internet Explorer does not need to be your default browser, but the game does share its system-wide connection settings, so if it cannot connect or is being prevented from connecting normally, neither can the game.

Whether or not you can or cannot reach one or more of those pages, just to be sure you should further troubleshoot IE's connection by performing the following steps and connection checks:

Under the File menu, make sure Work Offline is not enabled.
Click on the Tools menu > Internet Options > Connections tab > LAN Settings button.
Is the "Use a Proxy Server"* option selected?
If yes, then click to disable that, click "Ok" twice, try IE's connection again.

Important Notes: If you find that IE was configured to use a proxy server of 127.0.0.1 or similar, you may have active malware on your system. A proxy setting using this or a similar address might be a local proxy program, but most often they are malware setup as a "local" proxy to better take over the system's internet connection. If you find any proxy configured that is not required by your internet service provider, immediately update and run a full system scan with your antivirus and antispyware scanners.

*Also, if there was a proxy in use for IE, you may need to update the game launcher to not use it either. Open the game launcher and click the button that has the single down-arrow on it in the row of buttons on the launcher's upper-right corner (click here to see where this button is) and choose Options. In there, under the "Advanced" tab, click the "Configure Proxy Settings" link and then click to select the "No Proxy" option and click ok and ok again on the launcher options. You may need to close and restart the launcher to have it apply the change.

-------------------------------------------------------------------------------------------------------------

[Son_of_the_South]

THANK YOU THANK YOU THANK YOU THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It is 1am here and this has been bugging me ALL night. Now fixed and game back up and running.

Again, thank you!!

[My2Cents]

You are most welcome, very glad I could be of help.