Turbine, consider truth in advertising??

[danotmano1998]

Just a plea moving forward.

If you are going to advertise a product and sell it, please consider some truth in advertising. Labeling this as an "expansion pack" is true. But you left out some VERY important points. Perhaps the ad selling it should include such tidbits as:


This expansion pack includes MANY changes such as:
1. Armor Class
2. Spell Power
3. Feats
4. Items
5. Class changes
6. UI changes
(and so on...)

At least if it had been advertised this way, I could have made an informed decision with my purchase, instead of buying an expansion pack and getting a practically new version of the game I thought I was purchasing.

The way it was done leaves me feeling like I was duped, and I don't think this is the way to earn customer trust or earn more customer money.

Thank you!

[Sarisa]

The only thing positive for those of us who feel duped, cheated, or worse; would be if the press that Turbine seems to care so much about starts with a lot of negative feedback.

[knockcocker]

just a plea moving forward.

If you are going to advertise a product and sell it, please consider some truth in advertising. Labeling this as an "expansion pack" is true. But you left out some very important points. Perhaps the ad selling it should include such tidbits as:


This expansion pack includes many changes such as:
1. Armor class
2. Spell power
3. Feats
4. Items
5. Class changes
6. Ui changes
(and so on...)

at least if it had been advertised this way, i could have made an informed decision with my purchase, instead of buying an expansion pack and getting a practically new version of the game i thought i was purchasing.

The way it was done leaves me feeling like i was duped, and i don't think this is the way to earn customer trust or earn more customer money.

Thank you!

+1

[Grace_ana]

Those changes are technically not just part of the expansion pack; they are changes in the entire game. You can't option out by not buying the expansion pack.

I'm angry about the open beta stuff too, but this is a non-argument.

[stainer]

I was excited about the expansion, but the changes I am reading about leave me a little frustrated.

[danotmano1998]

You can't option out by not buying the expansion pack.
.

True, but you COULD option out by not spending your money on the thing you expect to get, only to get served something completely different.

[Quarterling]

Yes. One of things I did not pay money for was this... "Hard to Kill" thing.

Ugh...

[Missing_Minds]

This expansion pack includes MANY changes such as:
1. Armor Class
2. Spell Power
3. Feats
4. Items
5. Class changes
6. UI changes
(and so on...)

Incorrect. You do not need to purchase the expansion "gain" all of that.

The "Truth" is that these changes will be effecting ALL players. Not just those that purchase the expansion.

[valarx]

Those changes are technically not just part of the expansion pack; they are changes in the entire game. You can't option out by not buying the expansion pack.

I'm angry about the open beta stuff too, but this is a non-argument.

Yes. That pretty much sums it up.

You can think of the 'expansion' as two parts. The part you are paying for is the new content areas, Epic Destinies, new Challenges, and Druid (although VIPs get Druid and Challenges for free).

Pretty much everything else is standard game updates. Everyone will see those changes, regardless of whether they bought the expansion or not.

[auntjobiska]

I think I would rather have been able to try all these game mechanic changes to see if I still want to play with them in place before parting with my $80 for an expansion that I may not want to play after all. All this makes me feel sad and frustrated.

AJ

[Galeria]

I am trying to take a deep breath and a wait-and-see attitude. It will probably all work out fine, although I do wish they'd clue us in to these changes before time instead of after the fact.

[stainer]

I think I would rather have been able to try all these game mechanic changes to see if I still want to play with them in place before parting with my $80 for an expansion that I may not want to play after all. All this makes me feel sad and frustrated.

AJ

Yes.

[Memnir]

I was excited about the expansion, but the changes I am reading about leave me a little frustrated.

/signed


And the fact that the transition from subscription-only DDO to the current Unlimited model had a more consistent and credible beta test leaves me worried as well as frustrated. There are far more substantial changes happening to the game now versus then... and I am of the opinion that this supposed beta test means utterly nothing to the Devs. Nothing. Getting "beta access" was a selling point byline for the xpack more then an honest attempt to actually test a **** thing. Just one more Charlie Brown run at the football...

[darkrune]

Those changes are technically not just part of the expansion pack; they are changes in the entire game. You can't option out by not buying the expansion pack.

I'm angry about the open beta stuff too, but this is a non-argument.

But had I known the changes that were coming I wouldn't have paid the $200+ that I paid for xpack points and etc for multiple accounts.

Here is what I said earlier that was moved to the big thread.:

You do realize this type of change in addition to everything else is why the playerbase doesn't trust you?!?

I am wondering seriously about a class action suit as you fraudulently lead people to believe we were getting something then are presenting something totally different? Not the same game different ac, different casting, different engine, different to hit mechanism, doifferent UI, displacement, hard to kil, different etc etc.

Not being a doooooooooooom'er here being 100% honest as I am sure many people wouldn't have prepaid hadwe known what was coming. I forgone would rather have waited to see what stuff you"fixed"!

[Grace_ana]

I'm not disagreeing with your assessment of the changes. I'm just saying that it has nothing to do with truth in advertising.

Yes, I'm being semantic. I just generally figure that it's easier to gain credibility in an argument if the terms are accurate.

[Quarterling]

Just one more Charlie Brown run at the football...

That's exactly how I feel.

Turbine is really testing my limit...

[stainer]

I'm not disagreeing with your assessment of the changes. I'm just saying that it has nothing to do with truth in advertising.

Yes, I'm being semantic. I just generally figure that it's easier to gain credibility in an argument if the terms are accurate.

I am not sure how calling people out is being helpful?

[danotmano1998]

I can see the other side posters are pointing out.

But what I am getting is NOT the product I paid for in good faith. I do not believe I am the only one with this concern.


The same thing happened with their advertisement for "Immediate in-game bonuses", which were NOT immediate. Fortunately, they revised that ad until they fixed the problem.

I don't think it's asking too much that when enormous changes are coming down the pike and a carrot like the x-pac is dangled, that the truth is at least hinted at, especially when it comes to a decision about money. Truth engenders trust. Trust facilitates my spending choices.

[karl_k0ch]

It is possible that the income generated by the expansion preorder made these large-scale changes possible so soon, considering the number of new devs making sure that Eladrin has his head free.

[jortann]

I think it is awesome. Turbines marketing that is. I am in awe of the Genius of it.

Marketing: Lets make an expansion pack. That will bring in lots of dough.
Dev: I think we need to make some major changes to the game in order to move forward with an expansion pack.
Marketing: Will these changes upset the player base?
Dev: Yeah, Initially they will freak, but eventually they will get used to the changes and realize how they made the game better.
Marketing: Woah! Back up there. Did you say freak? Is this like something that would make people leave the game?
Dev: Well, I dont know that's your job.
Marketing: Hmmm, if only there was a way to get people on board with the changes before they took place. You know like a way to get them invested in the changes.
Dev: Yeah good luck with that. These guys complain about everything, you should read through the forums sometime.
Marketing: I got it! We will pre-sale the expansion pack! That way once they have spent money they will not want to leave right away... they will ride it out.
Dev: But what about those who dont pre buy?
Marketing: Two thoughts come to mind. One we will make it so inviting that people cant resist buying it.
Dev: Oh, we could through in some XP modifier. These guys love their xp. We could call it a learning bonus. Tome of Learning... Sounds great doesn't it?
Marketing: Uh, I dont know about that, what if we throw in cosmetic pets and stuff. Thats what people really like. Shinies!
Dev: Are you sure... cosmetic pets? Yuck!
Marketing: Oh yeah! They are the latest craze... And wait you haven't heard the second part of my plan. People who don't pre-buy wont get to see the pack until like 1-2 months later.
Dev: Wow! 1-2 months! So, if I dont buy I would have to wait 1-2 months, that would make me want to get it on the first wave for sure.
Marketing: I know..... Genius isn't it?