Stuck at "Loading New Game Data"

[Gimpinator]

I seem to be having an account-related issue when logging in. While stuck at the "Loading New Game Data" screen, the "Loading Subscription data" and Loading Character Data" at the bottom seem to continually refresh and if I allow the client to sit like this in limbo for a couple minutes, I'll eventually receive a "Logon Server Full" message. I've tried IPCONFIG /FLUSHDNS as suggested here: http://support.turbine.com/link/port...ry-again-later, with no such luck.

My second account can log into my home server just fine (Thelanis).
My main account can log into any other server without issues. The problem seems to be only with my main account, and only when connecting to Thelanis. I've also tried multiple clients as I have a few installed on this computer but the result is the same. This issue began 24 hours ago. Any help would be appreciated.

[jmpdgs]

I'm now having the same issue - I see you have had NO responses (big surprise). So what happened?

[rabbit512]

same exact problem since about 10 am EST (notice it is like 12 hours later and still no resolution). connection speed varies anywhere from .01 to 1.59 kb/s when trying but failing miserably to load main account on main server (orien)- and yet everyone in the house is having no issue (well, at least no connectivity issues) playing diablo.

thelanis (not main server) on main account loads fine.

if support comes back and says "hurr durr reinstall the client," i'm going to have a fit. this is a brand-new computer of about a week's time.

EDIT: this morning, 24 hours later, main account on main server orien seems to have loaded fine (but still waiting for the other shoe to drop, you know). would have been cool to have some sort of explanation, but i'll give credit to the magical coding gnomes once again.