Menace of the Underdark Beta Email Not Received

[PentegarnDarras]

1. Did you pre-purchase Menace of the Underdark prior to the end of March 31st?
Yes

2. Have you opted to receive marketing emails from DDO? (This is done during the account signup process.)
Yes

3. After visiting the email inbox for the email address provided when signing up to receive marketing emails from DDO, did you check your Spam folder for the Beta email? The email will have come from newsletter[at]turbine.com.
Yes

4. Do you normally receive weekly sales emails from DDO?[/QUOTE]
No

[Khimberlhyte]

I received a code via PM from Cordovan last night. Thank you for the epic levels of cutting and pasting that must have required.

As of a few minutes ago, my inbox now has an email from newsletter@turbine.com with a key, sent today. I don't think it is worded the same as the emails sent yesterday, so it looks like Turbine is still working on resolving this and getting the beta codes out to everyone. Thanks again.

[Cordovan]

You beat me to it, Khimberlhyte!

We have now sent out emails to people who did not get an email earlier this week because they did not opt in to our email distribution list. These emails are only being sent to people who pre-purchased Menace of the Underdark prior to the end of March, who did not opt-in to our email list during account creation.

Future phases of our Beta may include emails that will be sent to various groups of folks. If you did not get an email, and don't get an email from us within the next day or so, then you should not expect to receive an email from us related to this phase of the Beta. We apologize if that causes you any inconvenience.

I've also been working to distribute a limited number of Friends and Family keys to people in this thread. At this point my list of keys is exhausted (as is the Control, C, and V keys on my keyboard. )

One quick note for folks who attempt to redeem these keys:

If you are applying a Friends and Family Beta Key to your account, please make sure that you have first logged into myaccount.turbine.com before applying the key into the Product Key section of the screen. Additionally, you will be directed to create a new account and forum account in order to redeem the Beta key. Please follow the instructions to create a game account and forum account, which you will use to access the Beta client, and visit our Beta Forums.

[Jaikula]

IF you meet the following criteria and did not receive your Beta email, please post in the thread below after answering Yes to all of the following questions:

1. Did you pre-purchase Menace of the Underdark prior to the end of March 31st?
2. Have you opted to receive marketing emails from DDO? (This is done during the account signup process.)
3. After visiting the email inbox for the email address provided when signing up to receive marketing emails from DDO, did you check your Spam folder for the Beta email? The email will have come from newsletter[at]turbine.com.
4. Do you normally receive weekly sales emails from DDO?

1. Yes
2. No, nothing stated this was to be done.
3. Yes, Spam folder doesnt get used tho.
4. No.

As I am certain others have pointed out, nothing said we needed to optin for the marketing emails in order to get the Beta emails.

[Wizzly_Bear]

You beat me to it, Khimberlhyte!

We have now sent out emails to people who did not get an email earlier this week because they did not opt in to our email distribution list. These emails are only being sent to people who pre-purchased Menace of the Underdark prior to the end of March, who did not opt-in to our email list during account creation.

Future phases of our Beta may include emails that will be sent to various groups of folks. If you did not get an email, and don't get an email from us within the next day or so, then you should not expect to receive an email from us related to this phase of the Beta. We apologize if that causes you any inconvenience.

I've also been working to distribute a limited number of Friends and Family keys to people in this thread. At this point my list of keys is exhausted (as is the Control, C, and V keys on my keyboard. )

One quick note for folks who attempt to redeem these keys:

If you are applying a Friends and Family Beta Key to your account, please make sure that you have first logged into myaccount.turbine.com before applying the key into the Product Key section of the screen. Additionally, you will be directed to create a new account and forum account in order to redeem the Beta key. Please follow the instructions to create a game account and forum account, which you will use to access the Beta client, and visit our Beta Forums.

Thank you C.

Any word on if/how we can change out settings so we don't have this problem again in the future?

[fugazi70]

"1. Did you pre-purchase Menace of the Underdark prior to the end of March 31st?
2. Have you opted to receive marketing emails from DDO? (This is done during the account signup process.)
3. After visiting the email inbox for the email address provided when signing up to receive marketing emails from DDO, did you check your Spam folder for the Beta email? The email will have come from newsletter[at]turbine.com.
4. Do you normally receive weekly sales emails from DDO?"

1. Yes
2. Yes
3. Yes
4. Yes

Where is my invite! heh


"Thank you for ordering from Turbine on March 31, 2012. The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for DRI*Turbine Games on your credit card billing statement.
"

[Shanzookie]

1.Yes
2.Yes, notifaction
3.Yes
4.No

[anto_capone]

1-4: Yes to all, still no email for me

It's weird because I get all the regular emails, store stuff, and got the x-pack beginning of March...


Ah well

[Cordovan]

Since the initial first phase of the beta is now behind us, an additional round of emails was sent out starting last Friday, and I'm out of my limited supply of additional beta keys, I'll be closing this thread, as it is no longer relevant to post in here. Thank you!