DDO launcher has LOTRO graphics/Decrypt Error

[aeroplanefly]

Please file a support ticket to DDO Tech Support for further assistance. To do so, please click here, then click "Support Center", then "Submit a Ticket". Send it to DDO Tech Support, and please include your launcher and patch log, if available. Thanks, and we apologize for the inconvenience!

Not sure how to include the logs. An explain on how to do this would help

[Shmuel]

Cordovan is not asking you to submit a bug report. We are asking you to submit a Technical Support ticket. All Technical Support tickets receive a response. Once you've submitted a ticket, our technical support team can work with you directly to collect more information about the problem and work towards a solution.

In that case, I suppose it was my bad for not reading closely or following the link. I have already uninstalled DDO and am in the process of a reinstall. If that does not fix the issue I will file a "technical support ticket". But it does say something about the quality and consistency of Turbine's customer service and support for DDO that people like myself who have been around for awhile interpret the "file a ticket" suggestion as "Go *&^% yourself, cause I am not gonna help you now or ever" as the standard customer service response.

[Retrodark]

So, does everyone that is experiencing this same issue need to give you a support ticket? I am also getting the LOTRO **** instead of DDO. I changed the config files so they point to ddo instead of lotro.dll's and now I get "Unable to decrypt and de-serialize the data downloaded from the server." while it is Examining game data. So, if I need to spend 2-3 hours downloading the game again, that is ridiculous. This happened today somehow. I think that it happened via the automatic downloader stuff, because it was like this when I first tried to log on. It was perfectly fine last night.

[Dwergar]

Guys i posted this in another thread. i do not know is it is the best solution to this issue but it has worked for me.

Ok Gents. I have fixed it on my own. I do not know where the issue lies sio i'll explain my methods simply....


I first uninstalled the game. then i went into my registry and searched for turbine and deleted every turbine registry file/folder i came across. then i deleted the remaining folders in my games directory. After that i reinstalled the game Made sure the new installation folder was slightly different(dunno if that was necessary but i wanted to be 100% certain there would be no confusion) and viola. it's patching and past the examining game data task.

So i think the issue could be something in the folders or teh registry. but apart from that i am not sure where it lies. hope this helps.



this solution may be a bit extreme. but if you are having issues and want to play then you can always do this.

[Blood]

Same here. What a PITA

[Zyerz]

Screenshot? I'd like to see this lol.

[Blood]

[IMG][/IMG]

[Talon_Oakenleaf]

I am getting the LOTRO thing as well. Submitted my ticket. Not interested in spending hours downloading the thing again so I am gonna try a system restore to yesterday. Wish me luck. If it works I will repost, if not I will go play another game.

[danotmano1998]

I am getting the LOTRO thing as well. Submitted my ticket. Not interested in spending hours downloading the thing again so I am gonna try a system restore to yesterday. Wish me luck. If it works I will repost, if not I will go play another game.

Sounds like re-downloading works, but only in some cases.
Can't wait to hear the official fix for this. Some people have had to uninstall, delete all the folders, wipe their registry, and then re-download and reinstall from scratch.

Good luck to everyone having this issue!
I'm hoping that things will work as per normal when I get home.
If not, well...
I guess we see what happens when we get there.

[Dwergar]

Danto... From what i gather. As long as your launcher wasn't open during the downtime you should be fine. This issue has only really affected those of us who have left teh launcher open in the task bar over night and it was altered during that time. Hope that the issue avoids you completely.

[thealightykuku]

Please file a support ticket to DDO Tech Support for further assistance. To do so, please click here, then click "Support Center", then "Submit a Ticket". Send it to DDO Tech Support, and please include your launcher and patch log, if available. Thanks, and we apologize for the inconvenience!

You could certainly give a better description of what you want for the launcher and patch log... like perhaps the file name, or where to find it.

[stricq]

It hit me, too. Ticket filed. I'll try to restore from last night's backup.

[silinthius]

ok ..

using revo uninstaller ... did the full 'slow' uninstall to ensure a complete ddo wipe ..

downloaded .. reinstalled ... now working

[stricq]

Thank you for contacting Turbine Technical Support. To start reboot the PC and then perform the following steps:

• Click on the Windows "Start" button and choose "Computer" from the list
• In there double-click on your C: drive (may display as "Local Disk C")
• Double-click on "Program Files" (note: if you see "Program Files (x86)" double-click on that one instead)
• In that folder double-click on the "Turbine" folder and then the "Dungeons & Dragons Online" folder

Within that folder if listed delete the "Patches" and/or "Bindat" folders and then perform the additional steps outlined below:

• Open the "Backup" folder
• Copy the entire contents of your backup folder (Ctrl + A to highlight all, Ctrl + C to copy)
• Go back to the Dungeons & Dragons Online program folder (Click the Back button in the upper left corner of the folder window) and press Ctrl + V to paste, choosing Yes to All when prompted to overwrite files.

Upon relaunching the game it should proceed to redownload the most recent patches.
Thank you,
The Turbine Technical Support Team

[Vallin]

Well in response to my ticket I get some garbage email from Turbine telling me about how to solve generic connectivity issues.

Then the real kicker is that it says if I don't respond again they will assume that the problem is solved.

Seriously, Turbine - I am not one who is prone to over-responding, but it is a little frustrating to get auto-responses to a known issue that is all over the forums. It is even more frustrating to see the fine print that if I don't respond they will close out the ticket and assume it is all good on its own.

Please do better than this.

Vallin.

[brmrrw]

has anyone re installed the game and did it fix the problem

[stricq]

The fix suggested in the email I received did not work.

[Blood]

fix did not work for me either.

[My2Cents]

Well in response to my ticket I get some garbage email from Turbine telling me about how to solve generic connectivity issues.

Then the real kicker is that it says if I don't respond again they will assume that the problem is solved.

Seriously, Turbine - I am not one who is prone to over-responding, but it is a little frustrating to get auto-responses to a known issue that is all over the forums. It is even more frustrating to see the fine print that if I don't respond they will close out the ticket and assume it is all good on its own.

Please do better than this.

Vallin.

Did you submit a Technical Support ticket via the Turbine Support Site? Did th4y really respond to you with an automated response? Or are you talking about in-game support?

I submitted a ticket for an unrelated issue to the Turbine Support Site early today and had a response by later in the day, and it was helpful and solved the issue I asked about.

[DanteEnFuego]

has anyone re installed the game and did it fix the problem

Tried to use the Repair feature and it didn't work. Deleted now and will reinstall.