Just got Collector's Edition, but can't upgrade?

[Antheal]

I just bought the Collector's Edition Menace of the Underdark pack, and when I go into my account and try to input the product key, it isn't letting complete the process me because I'm not a VIP.

What am I doing wrong?

[SardaofChaos]

You just have to tell them that you don't want to subscribe at this time, or whatever the option was.

[Antheal]

It's not giving me that option. I was previously a VIP but downgraded to Premium.

After searching around I eventually tracked down an appropriate link to email Turbine Account support about it, now I just have to wait and see.

But the process could have been a whole lot more user-friendly.

[sacredguyver]

Sounds like the same problem as here: http://forums.ddo.com/showthread.php?t=369114

If you're getting the message:

ATTENTION: One or more of your subscriptions has been suspended or downgraded from VIP status due to non-payment. Please re-enter your billing information or apply a Game Card now to reactivate your subscription(s). After successfully updating your billing information, click either “Resume” or “Get Unlimited Access” to restore the subscription`s former Active or VIP status.

You cannot upgrade a suspended subscription. Please reactivate the subscription first and try again. [err: 29306]

Then you simply need to add a credit card to your account. You can re-use the card that was previously attached to your account or a new one. Adding a card to fix this error will not bill your account, but it will allow you to redeem MotU pre-order and PAX swag codes.

Or you can wait until you get contacted by Turbine Support.

[Antheal]

I used a prepaid credit card because of the whole issue with Turbine not having an option to remove Credit Card information.

Has that been fixed yet?

[sacredguyver]

I used a prepaid credit card because of the whole issue with Turbine not having an option to remove Credit Card information.

Has that been fixed yet?

Not sure. If you still have the card, you should be able to key in the same information. That's what I did (reapplied the same card that was removed). There's still the option to call or email Turbine Support if you don't, but it probably won't be as quick of a fix.

It's a funny thing with their billing system: when one cancels their subscription and the time runs out, it will remove the card information "due to non-payment." Once that happens, you can go back and key in the same card to link it once again to your account (so you can, for example, buy Turbine Points).*


*Supposition on my part based on what caused the error and how it was fixed.

[Antheal]

To whom it may concern.

Please pass on my thanks to the Account Support team for resolving this issue for me. It's much appreciated.

Thank you.