This morning I paid for VIP 3 months. After a few minutes logged on and had full VIP access. I played for a few hours and had fun. I like VIP a lot. Now a few hours later I don't have VIP access it reverted back to premium. Please tell me how to contact the right people. I don't want to be charged for 3 months if I only get 3 hours of VIP.
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04-12-2012, 09:27 AM #1Community Member
- Join Date
- Mar 2012
- Posts
- 89
Paid for VIP ***a few hours later reverted back to premium why?***
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04-12-2012, 09:50 AM #2Community Member
- Join Date
- Jun 2010
- Posts
- 0
Welcome!
Check this out mate: http://forums.ddo.com/showthread.php?t=243964
If it doesn't help open a thread here: http://forums.ddo.com/forumdisplay.php?f=134Last edited by Phemt81; 04-12-2012 at 09:53 AM.
How to revamp past life reward system <--- working again
Developers should fix this <--- 2020 edition!
Originally Posted by Vargouille
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04-12-2012, 05:01 PM #3Customer Service Representative
- Join Date
- Dec 2010
- Posts
- 0
As Phemt81 pointed out, the sticky here has a lot of good information to help you with this issue. Since our billing is on a delayed billing system, you may want to verify on your bank statement whether or not you were actually charged your subscription fee or not.
If you need further assistance, you can contact the Account Team directly using the information in my signature. They will be happy to help
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)
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