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Thread: Installing

  1. #1
    Community Member
    Join Date
    May 2006
    Posts
    6

    Default Installing

    I just downloaded the DDO standard resolution and I get the following error message when I try to install

    "Runtime Error (at 39:524):

    Cannot open file C:\DOCUME~1\Owner\LOCALS~1\Temp\is-NGFKS.tmp\splash_screen.bmp"

    Does anyone know how to fix this???

    I have DDO installed on 2 others comp and never had this issue ...... so i hit a wall atm about that

  2. #2

    Default

    Running a Google search, I was able to narrow it down to four probable causes:

    1. The account you have currently logged in does not have the rights to access the file.
    2. There is some AV software interfering with the installation. Disabling the AV app temporarily might fix it.
    3. The computer has a virus which has changed the file permissions for the current user.
    4. DotNET 1.1 is not properly installed and needs to be fixed or re-installed.


    Hope some of this helps and best of luck!

  3. #3
    Community Member
    Join Date
    May 2006
    Posts
    6

    Default

    Ok tried to switch users .... only 1 so its not the problem ....

    Disable AV , not the problem

    Reinstall Net 1.1 and not the problem

    Runned the AV and nothing come up


    Im kinda lost atm .

  4. #4
    Community Member
    Join Date
    May 2006
    Posts
    6

    Default

    I have to add that sometime the splash screen pass correctly but then instead its the separator.bmp that come up as issue

  5. #5
    Community Member
    Join Date
    May 2006
    Posts
    6

    Default

    Weirdness


    The install just started ..... after maybe 30 try it decide to start .....

  6. #6

    Default

    Quote Originally Posted by Poriel View Post
    Weirdness


    The install just started ..... after maybe 30 try it decide to start .....
    Hum. I wonder if the installation executable tries to open files in exclusive mode? If the unpacking executable was still running (somehow) and didn't free the file handle, that might cause this problem. Still, weirdness indeed.

    Glad you got it to work.

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