Connection problem including dxdiag, still looking for a solution.

[Buggss]

You should not get an "unable to resolve" messages when attempting to
tracert ddo.gls.com

Seems like you may have a DNS issue.

I had this issue once and it was caused by my router being set as my DNS server.

I fixed the issue by statically assigning my ip address in 192.168.1.xxx range and statically assigning my
DNS servers to the actually IP address of my ISP provider DNS servers.

If you using DHCP from your router, you most likely have your DNS server set to 192.168.1.1 or whatever the
routers IP address is.

Um... whut?!

Don't know DNS, how to change IP or DHCP.

"I'm good but I ain't THAT good..."

Please explain.

[Buggss]

Ok Buggs:

Let's assume for the moment that Turbine did not alter the time it takes for an account to timeout. I don't have any information, but we can try a couple of things at our end to rule them out.

Let's also assume that you are right, that nothing changed essentially on your PC from before U13 to after U13.

About the "router" issue: So your PC connects to a box that connects directly to a phone line? So your PC is not on a home network and you do not have a "router" per se but likely a DEL modem? Although it never hurts to power down/power up the modem, that would eliminate the issue they are suggesting for people who have LANS and routers, whose routers might be causing more port and firewall issues.

If you want, just to be safe, I'd manually remove and re-add the DDO files to your firewall:

"TurbineLauncher.exe"
"TurbineInvoker.exe"
"dndclient.exe"
"dndlauncher.exe" (may be required for older installations)

Sure, if it's just a matter of blocking and unblocking you would think that it would act the same on each load attempt, but what if, for instance, some ports are being blocked and on the second load different ports are used, etc. Also, do you use a security suite? They may have complex rules about what and when to block, if you do, I'd remove/readd check the entries for that, too.

And if you use a router, reset it just in case....(power off the modem/router for a minute and power em back up.)

That's where I'd start.

Forgive me if you've already done this....

There's a Turbine Support Knowledge Base article that goes into lots and lots of technical details including lots of possible time-consuming side branches, which I thought I'd spare ya from for now...

Nope, it's a router, several inputs and one output via ether cable into the main landline.

I used to have a modem and know the difference. It gets reset occasionally as it was recently so it isn't that.

I've also replaced the client, invoker and launcher a few times as well which has done nothing.

Not sure what a security suite is, which doesn't necessarily mean I don't have one but I think I'd know if I did.

Thanks though.

[My2Cents]

Nope, it's a router, several inputs and one output via ether cable into the main landline.

I used to have a modem and know the difference. It gets reset occasionally as it was recently so it isn't that.

I've also replaced the client, invoker and launcher a few times as well which has done nothing.

Not sure what a security suite is, which doesn't necessarily mean I don't have one but I think I'd know if I did.

Thanks though.

I read an earlier response where you said your PC was connected to a router then to the phone line, that's why I concluded what I did.

Since you are having trouble solving this, let's step it up to the next level. I would like to be careful to make sure we've covered our bases:

I assume by "replace" you mean you manually removed then manually readded each file in your firewall as opposed to some sort of "replace" option which might not force a version update. I assume you are using only one firewall software and don't have a second one running such as Windows Firewall without knowing? I further assume you have "recycled" (powered down) the router since U13. You used the phrase "has been reset" and I just want to make sure we're talking about the same thing, be a shame to miss something that trivial.

Did I give you the link to the Turbine Article that goes through a bunch of other stuff?

http://support.turbine.com/link/port...onnection-loss

[My2Cents]

Um... whut?!

Don't know DNS, how to change IP or DHCP.

"I'm good but I ain't THAT good..."

Please explain.

DragonMageT read an earlier reply of your where you inadvertantly tried to tracerout to ddo.gls.com instead of gls.ddo.com (no worries, I mispell that stuff all the time, we all do) and he/she thought you were having problems resolving the name "gls.ddo.com" to its IP address. If that were true, Dragon's advice would be excellent.

DragonMageT: in fact I had to do that myself at one point....I learned a lot that day

If I am reading your description correctly it was just a typo and not related to your problem.

[Holymosher]

no solution yet, i've tried some of the ones suggested up above, still nothing. I know for sure it's not my firewall. Like i get in the game and as soon as my toon loads up message box appears "you have lost connection to the server" and i know for sure it's not my connection, i'm connecting to you right now as we speak. As said before, i am computer illiterate, any suggestions will help ! i just wanna play Update 13 !

[Dulcimerist]

no solution yet, i've tried some of the ones suggested up above, still nothing. I know for sure it's not my firewall. Like i get in the game and as soon as my toon loads up message box appears "you have lost connection to the server" and i know for sure it's not my connection, i'm connecting to you right now as we speak. As said before, i am computer illiterate, any suggestions will help ! i just wanna play Update 13 !

Could you please list the specific suggestions you've tried? That would help us to know what you've specifically eliminated.

You know it's not your firewall, because you've already gone into the firewall properties to delete all DDO applications and then re-added the DDO applications to the firewall? (DDO has four specific applications, involving different steps in the launch and log-in processes. If only "dndclient.exe" was being blocked by the firewall, a player would experience what you describe - especially right after a major update to DDO.)

Your connection could still be an issue in DDO, even though you can connect just fine to the forums. Your internet browser uses ports that are different than the ports DDO uses. DDO uses User Datagram Protocol on ports 9000 to 9010 for the game, and 2900 to 2910 for chat and voice chat.

I just noticed that I'm not responding to the OP with this post, so I apologize for any confusion.

[Buggss]

....I just noticed that I'm not responding to the OP with this post, so I apologize for any confusion.

Don't worry about that, if it saves several threads on essentially the same problem it makes sense to have them together.

So back to me....

[Buggss]

I read an earlier response where you said your PC was connected to a router then to the phone line, that's why I concluded what I did.

Since you are having trouble solving this, let's step it up to the next level. I would like to be careful to make sure we've covered our bases:

I assume by "replace" you mean you manually removed then manually readded each file in your firewall as opposed to some sort of "replace" option which might not force a version update. I assume you are using only one firewall software and don't have a second one running such as Windows Firewall without knowing? I further assume you have "recycled" (powered down) the router since U13. You used the phrase "has been reset" and I just want to make sure we're talking about the same thing, be a shame to miss something that trivial.

Did I give you the link to the Turbine Article that goes through a bunch of other stuff?

http://support.turbine.com/link/port...onnection-loss

Thanks again, going basic is no problem. I know my way round a lot of computers but it's more using than any kind of programming and some of the terminology is lost on me so feel free to check and recheck.

The files in the firewalls are AFAIK only in my windows firewall, I'm not aware of any others. Yes, each one was removed and re-added. In the firewall section of my security centre I deleted turbine launcher, turbine invoker and dndclient one at a time and then used add program and when moved to another list I selected the same 3. Now I type it that sounds a little odd but I don't know where else I'd get those files from to add to the list.

Yes to the router, power has been turned off since U13, wait for 20-30 seconds to allow the charge to dissipate and then restarted.

I have seen that link before but it very quickly goes technical and my head doesn't wrap well around large amounts of text. I'll try looking through it again but it may as well be written in Japanese or something.

[bigolbear]

yeh my bad on the typos/misspelling for the tracerts.

They look ok bugs.

when i suggested running sysconfig, again.. sory that name will work in certain versions of windows, try MSCONFIG.EXE


For what its worth im betting its a conflict with either your firewall, your antivirus or another peice of software thats trying to update and getting in the way.

Another thing you might want to look into is a packet sniffer to see if your isp is packet throttling you.

[Buggss]

Something of a turn-up...

I took another look at the security center and my list of exceptions. I totally removed the dndclient, turbinelauncher and turbineinvoker in case I was just returning the same faulty files I had just removed.

I started up DDO and as far as I can tell, after the dndclient re-installed itself to my exceptions, the game started up fine and I logged in faster first time with no DC. However I'm not sure why the 2 turbine files haven't been replaced and I don't see them on the exception list and they're not offered for exception whilst DDO is loading like the dndclient was.

If the problem seems sorted are the other 2 files required or does it leave me open to some other problem?

Thanks again.

[Buggss]

yeh my bad on the typos/misspelling for the tracerts.

They look ok bugs.

when i suggested running sysconfig, again.. sory that name will work in certain versions of windows, try MSCONFIG.EXE


For what its worth im betting its a conflict with either your firewall, your antivirus or another peice of software thats trying to update and getting in the way.

Another thing you might want to look into is a packet sniffer to see if your isp is packet throttling you.

Did this..............

-----------------------------------------------------

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\********>tracet ddo.gls.com
'tracet' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\********>tracert ddo.gls.com
Unable to resolve target system name ddo.gls.com.

C:\Documents and Settings\********>tracert ddo.com

Tracing route to ddo.com [74.201.102.43]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 22 ms 21 ms 21 ms dr0.hobir.isp.sky.com [89.200.128.38]
3 22 ms 22 ms 22 ms vl190.ar8.hobir.isp.sky.com [89.200.135.176]
4 25 ms 25 ms 25 ms ldn-b5-link.telia.net [80.239.193.109]
5 25 ms 25 ms 77 ms ldn-bb1-link.telia.net [80.91.248.217]
6 118 ms 103 ms 100 ms ash-bb1-link.telia.net [80.91.251.207]
7 100 ms 100 ms 100 ms qwest-ic-151228-ash-bb1.c.telia.net [213.248.96.
94]
8 * * * Request timed out.
9 106 ms 105 ms 106 ms 65.120.117.250
10 110 ms 109 ms 109 ms border1.te8-1-bbnet2.bsn003.pnap.net [63.251.128
.107]
11 106 ms 106 ms 107 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]

12 109 ms 110 ms 109 ms 74.201.102.154
13 105 ms 105 ms 105 ms 74.201.102.43

Trace complete.

-----------------------------------------------------

show anything? specifically the time out at point 8?

That's the only connection issue I've seen.

[bigolbear]

It sounds like your fixed now any ways buggs. glad to hear it. Dont wory about those other files not being in your exceptions list if its working. Ill keep an eye on this thread incase the porblem isnt fixed, other than that hapy gaming and im glad You didnt have to go through the rigmarole of a full reinstall of all associated bits.


Edit. The trace shows that there was a time out on some router in california, as its on the coast its probly a very busy router. If it happens regularly then You should change your ISP as they are not paying up to the router companies for appropriate prioritisation (Of course it could simply be that it was a busy time of day or an emergency packet took its space - government stuff tends to priority override) Its a question of typical latency/loss realy, If you feel your latency/loss is too high then its worth investigating (I can help guide u here). If the fire wall resolution solved the issue and you have a nice gaming experience then all is good.

It may be worth doing a few traces to see if you time out regularly, also what latency/loss do you get in game (there is an option in ui settings to see netwrok connectivity icon, mouse over for details)

[My2Cents]

Buggs, I agree with Bigolbear : If its working for you and you are gaming, just leave it be.

No need to fix what isn't broken!

Good that you are up and running again.

Also, re that timeout, there are a number of reasons why an intervening server can cause a timeout, sometimes the server is simply set to not respond to your requests (they call it "dumping all requests").

If it doesn't happen often and you are reasonably satisfied with the quality of your connection I wouldn't worry about it, but if you want to pursue it further I'm sure Bigolbear can work with you further on it.

I do see those from time to time, and the important thing is that the trace continues. If it were to stop at a timout and not find its way to the end, now that would be a much more serious problem.

[Buggss]

It sounds like your fixed now any ways buggs. glad to hear it. Dont wory about those other files not being in your exceptions list if its working. Ill keep an eye on this thread incase the porblem isnt fixed, other than that hapy gaming and im glad You didnt have to go through the rigmarole of a full reinstall of all associated bits.


Edit. The trace shows that there was a time out on some router in california, as its on the coast its probly a very busy router. If it happens regularly then You should change your ISP as they are not paying up to the router companies for appropriate prioritisation (Of course it could simply be that it was a busy time of day or an emergency packet took its space - government stuff tends to priority override) Its a question of typical latency/loss realy, If you feel your latency/loss is too high then its worth investigating (I can help guide u here). If the fire wall resolution solved the issue and you have a nice gaming experience then all is good.

It may be worth doing a few traces to see if you time out regularly, also what latency/loss do you get in game (there is an option in ui settings to see netwrok connectivity icon, mouse over for details)

How do I change my ISP? Don't think I've done that before.

Tried again today and although I didn't dc by the time I was able to move I did have a yellow DC box and it took some jumping and tapping keys before I could move. I'd say I was seconds away from a red dc so it certainly isn't fixed properly. I also had a loss of +30% which usually doesn't happen either, not sure if that suggests any other problems.

[bigolbear]

wow, loss of 30% thats prety darn unplayable.

ISP is your internet service provider. (ie who you pay the internet bill to). That allong with checking for packet throttling is probly last on the agenda for attempting to fix things.

Id suggest you try changing your anti spyware/virus software first. And go run msconfig.exe and see what 'features' and other programs running in resident memory you can turn off.

[Buggss]

wow, loss of 30% thats prety darn unplayable.

ISP is your internet service provider. (ie who you pay the internet bill to). That allong with checking for packet throttling is probly last on the agenda for attempting to fix things.

Id suggest you try changing your anti spyware/virus software first. And go run msconfig.exe and see what 'features' and other programs running in resident memory you can turn off.

LOL d'oh....

I know what an ISP is, I got mixed up with IP address which I don't know how to change.

Oddly enough my ISP keeps winning ISP provider chosen by the public each year so I highly doubt it's that.

The anti-virus and spyware won't be making a difference, I run the same on my laptop and that's never had any problem with dc's on login. They're pretty un-intrusive compared to a lot of others available.

I did the "msconfig.exe" and got a nice big System config utility box with several tabs.

General, SYSTEM, WIN, BOOT, Services, Startup and Tools. (The caps had .INI after but apparently that stops me posting)

Which of these am I looking into?

[Dulcimerist]

I did the "msconfig.exe" and got a nice big System config utility box with several tabs.

General, SYSTEM, WIN, BOOT, Services, Startup and Tools. (The caps had .INI after but apparently that stops me posting)

Which of these am I looking into?

Startup is the main one, although Services can have a few items as well. Here's the guide I've always used to trim the Startup section:
http://www.pacs-portal.co.uk/startup_search.php

Is your ISP in Australia? A while ago I remember a few players from Australia and parts of the Pacific Rim having difficulties connecting to DDO through specific ISP companies. If I remember correctly, Turbine was able to contact those companies to try and work some issues out.

[bigolbear]

go through each item in startup and services. google each one and you will be able to tell quickly what it does, if its junk or unnnecessary disable it.

[Missing_Minds]

The anti-virus and spyware won't be making a difference, I run the same on my laptop and that's never had any problem with dc's on login. They're pretty un-intrusive compared to a lot of others available.

Oooo... seriously? You've got two pc's there, that act different, but loaded with similar software? Same OS also? And no, I'm not being sarcastic.

Are they both connected wired 24/7?

Why this has my attention is because if that is true, and you treat them the exact same, the chances of back tracking this issue is much higher.

[Buggss]

Oooo... seriously? You've got two pc's there, that act different, but loaded with similar software? Same OS also? And no, I'm not being sarcastic.

Are they both connected wired 24/7?

Why this has my attention is because if that is true, and you treat them the exact same, the chances of back tracking this issue is much higher.

Tower: Wired connection to router / OS - XP Prof

Laptop: Wireless connection to router / OS - Vista

Both have AVG free and malwarebytes. Been this way for a long time, tower system is a lot stronger as far as processor and graphics card is concerned. Weirdly enough the laptop plays slower but never has the loading problem. However sometimes when the ddoclient is closed it does get the error message.

Dunno how it helps but there u go.

EDIT: Missed one. Laptop is turned off overnight and most workdays, the router light turns yellow so we know there's no internet activity going on.