Having problems with card details

[GaryLeger]

Only realized today the card I was paying for VIP (close to 18 months at this stage) expired a little before my last billing period which was today 14/3/12, said card was in my wife's name I have tried 3 maybe 4 times in the last hour or so to change the card details to one that is valid and in my name but keep getting this message

The system was unable to update your billing information. Please verify your billing information and try again later. If you continue to experience this error, you may wish to try another credit card or contact your issuing bank. To request further assistance, please visit support.turbine.com. [err: 30005]
The system was unable to update your account at this time due to a system error; we apologize for the inconvenience. If this problem persists, or resulted in any issues in your account, please contact Turbine Customer Service. [err: -2]

since i have tried numerous times now at this stage i'm pretty sure all the details are correct

now i know devs cant help directly here but any light that you may be able to shine on this problem will be much appreciated

ps. am living in Ireland so calling customer services may be a bit of a hassle with time differences and all that

[GaryLeger]

still having issues resuming my sub, have tried 2 different cards(1 in my name and the other a reissue of the expired card),both B4 and after the account maint but still getting the above error msg

[MsEricka]

That error generally means that our billing system can't verify something with your card company. It could be the address, or the security code, or the card company could be declining the verification for any number of reasons, including the business classification they have Turbine listed under.

I'd recommend calling again if you're able. Hold times have been very short recently. Otherwise, they'll answer your email when they reach it in the queue.

Search is your friend.

[daVoyd]

There is a sticky here that has some good information that can help. If you need further assistance, you can contact the Account Management team. They will be happy to help