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  1. #1
    Community Member
    Join Date
    Dec 2009
    Posts
    4

    Default Pre Order Payment Authorization Failed

    Each time I try to pre order the collectors edition I get payment authorization failed. I´ve tried putting in the CC information, and paypal, neither seem to work.

    I've even tried various browsers and other computer it always comes up as payment authorization failed. Which seems strange as I had no issue renewing my vip subscription just the other day with the same card.

    Any help would be greatly appreciated as I would like to buy the pre order collectors edition

  2. #2
    Customer Service Representative
    Join Date
    Dec 2010
    Posts
    0

    Default

    While I am not able to help with specific issues like this one, you may want to try contacting the Account Management team directly. They may be able to assist you with this issue.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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