UPDATE: Cakes & Pre-Purchase Tickets

[VhagarPerivor]

Yeah, bug had only given me 1 major pot instead of 25, hope to see it fixed soon! (shame my arti gets all 25, FvS only gets the one XD)

Same happened here. I only recieved one potion instead of 25.

[furbyoats]

Compensate? lol.. Some of us been waiting 6 years for compensation for the horrible problems we have had in the past. This however might be the biggest blunder of gaming history to sell a product and get nothing in return. And to continue to sell the product knowing it doesn't work 9 out of 10 times, is incomprehensible. Nobody cares about customer service or its player base, its all revenue like any business. They are getting people to buy an expansion that doesn't even exist yet. They don't care, and they never will, because we will continue to play. Player retention is non-existent in their cash cow.

To be fair they acknowledged that there was an issue yesterday as soon as it was found, and Tolero posted this as a warning to hold off on using the items. I do agree with a previous post that suggested that there be multiple world broadcasts with the same warning and even add it to the launcher to hold off. This was definitely a mistake, but it is too early to judge their reaction. Some issues in the past have been handled poorly. Given the increase in forum activity by Turbine staff, I am willing to give them a couple days and see what happens.

I am one of the people effected by this issue and my main character does not have the XP tome that I paid for. So obviously I am just as annoyed as the next person. However, coming to the forums and badmouthing the staff will serve no purpose to fix this issue. State the issues that you have experienced in a factual, objective manner...that is the best action to be taken at this point.

If it comes to be another week with nothing to show for this problem then I'll join in the riots

[Deathnights]

I don't think you read my post. I was bad mouthing the company as a whole based off factual information during this current situation. I wasn't targeting specific individuals, or departments or executives.

[EliahuTheMighty]

[*]PRE-PURCHASE ITEMS: If you already activated your pre-purchase expansion ticket and the character did not receive the pre-purchase bonus items, please stand by for further instructions. More information will be provided as soon as it is available.

Well phooey, didn't see this before opening on one of my toons. Awaiting further instructions, mon capiton!

[Hilltrot]

To be fair they acknowledged that there was an issue yesterday as soon as it was found, and Tolero posted this as a warning to hold off on using the items. I do agree with a previous post that suggested that there be multiple world broadcasts with the same warning and even add it to the launcher to hold off. This was definitely a mistake, but it is too early to judge their reaction. Some issues in the past have been handled poorly. Given the increase in forum activity by Turbine staff, I am willing to give them a couple days and see what happens.

I am one of the people effected by this issue and my main character does not have the XP tome that I paid for. So obviously I am just as annoyed as the next person. However, coming to the forums and badmouthing the staff will serve no purpose to fix this issue. State the issues that you have experienced in a factual, objective manner...that is the best action to be taken at this point.

If it comes to be another week with nothing to show for this problem then I'll join in the riots

Not how it happened.

First, they denied it. Demanded people check their Hireling folders and such. Then they blamed it on the player, asking where they opened it and are they premium V.I.P. or otherwise. Then the community explained to them exactly what the problem was and what needed to be fixed in the code without even looking at the code.

Then they said it might take a while to fix. Then over a day later they admit to there really being a problem and telling everyone not to open their preorders.

[danotmano1998]

Ok, ok folks..

It's a mistake, that happens.
They aren't trying to rip anyone off, There was a bug they didn't foresee, they asked for input, we gave it to them, now they're fixing it.

Calm! A day or two or three isn't going to make our purchases any less worthy..
Yeah, I want my XP tome, TR retention, and all that jazz too.

If you look in the Dev tracker, they're all over the place. In my eyes, they are doing the right thing. But jumping all over them isn't going to resolve anything.

They know it's semi-broke, now let them do their job while we go kill some kobolds!!

[Kargon]

Well phooey, didn't see this before opening on one of my toons. Awaiting further instructions, mon capiton!

Who though was good idea hand kargon shiny and expect kargon wait to click on it?!?!

Kargon not very good at wait for instructimions. at least the preordermer ticket taste like kobold. kobold not as good as tatsy ham but at least not so bad as smoke cure ham...

[HunkyDane]

Came to the forum about 5 minutes too late.

and didn't get prepurchase items for 1st toon on an account; premium account

in the Portable Hole
No items at all and no dialogue saying I got items, ticket just disappeared
Seventyfour on Thelanis

Same here, did not know of the issue, used my ticket and got nothing, ticket disappeared, no items.

Phatality, ticket clicked aboard guild ship on cannith server.

[Erridian]

Looks like the Djinn ate my cake but didn't give me the book. Was supposed to be a +2 STR tome on Kallais on Thelanis.

Oddly enough, everything worked fine yesterday for me...

[SEMPER]

so yesterday the purchase ticket worked fine on one account and today it didn't on my other account so that sucks , but hopefully they can fix it tomorrow....

[nedeemus]

I have had the pre purchase bug occur, no items and I could not access the in game ticketing to notify anyone
hope this is fixed soon

main toon that items didnt arrive for Feldoor on ghallanda

[lordauric]

Looks like I need to do a better job of reading the launcher. :-( toon on thelanis just lost his ticket. Guess I'll go questing wihtout my pet today. :-)

[Zyerz]

I haven't had any problems with my main and other 4 characters I've activated the things with (Cake and Preorder Items)
I'm glad that turbine is taking care of this tomorrow.

Just the buff timers are bugged.

[whereispowderedsilve]

Who though was good idea hand kargon shiny and expect kargon wait to click on it?!?!

Kargon not very good at wait for instructimions. at least the preordermer ticket taste like kobold. kobold not as good as tatsy ham but at least not so bad as smoke cure ham...

Win! :P! ! Lolz! ROFL!

[Hilltrot]

Ok, ok folks..

It's a mistake, that happens.
They aren't trying to rip anyone off, There was a bug they didn't foresee, they asked for input, we gave it to them, now they're fixing it.

Calm! A day or two or three isn't going to make our purchases any less worthy..
Yeah, I want my XP tome, TR retention, and all that jazz too.

If you look in the Dev tracker, they're all over the place. In my eyes, they are doing the right thing. But jumping all over them isn't going to resolve anything.

They know it's semi-broke, now let them do their job while we go kill some kobolds!!

No one paid for TR Retention. And yes, it matters. TR retention shouldn't be on the list here to be fixed.

At the very least they could tell us that we could buy the XP Tome and we'll have our ddo points reimbursed. But no they won't. They can't even give an ETA. Just watch the special instructions say do so and so and wait till we get to you in 6-8 weeks.

No one said they were trying to rip us off. No one even implied it. However, their incompetence is ripping me off.

[EliahuTheMighty]

Ah, the ticket was opened by Nazzeer on Khyber. VIP account.

[jvstry]

about this infamous bag glitch i had one come up missing read the forum and submitted a bug report after 5 days i submitted another and still after a month i have not received any notification as t o my missing ingridents bag what say you?

[spyyder976]

Just out of curiosity, Are those two bugs related? and in extension maybe with some other bugs where you can lose items, like the infamous "bank eats bag" bug?

It may be, but it's more likely due to so many people activating them at once, causing massive lag, and maybe the items don't stay around in stasis long enough when held in a lag zone, i.e. you create them and the computer generates them, but then it lags, and the program's 0's and 1's are held in like a stasis field, waiting for the lag to go away, but since it doesn't leave quickly enough, the stasis field dissipates and drops your items into khyber-hopefully the god of Turbine can rescue them before the dragon down below eats them!

I was buying bank slots on toons yesterday and had the massive lag issue on one of them, and it took several minutes between buying it and getting it, because of so many other things also being delivered. It ate my points immediately though. This is also probably causing some of the lag, since when I bought the pre-order limited coll's edition package, I also bought the points at 40% off, so I had the 2k points from the expansion and 11k more points from the deal for 60 bucks. Now that I had 13k extra points, I bought the inventory bag slot on 34 toons while they were on sale at 20% off. I bet alot of other people did the same or were spending points on other things if they bought these extra 11k points so cheap or were spending their 2k from the expansion or both. So much store-buying on top of the cakes and tickets probably generated enough lag to do all this.

[SpiderPig]

Just out of curiosity will the hot fix announced on log in be fixing the Cake/Expansion pack problem or will it be confronting the issue of TRing?

[artistx]

I'm out a cake and pre-purchase tickets... I wish read the message earlier...