UPDATE: Cakes & Pre-Purchase Tickets

[Tolero]

UPDATE March 5th 10:53 AM Eastern (-5 GMT): Latest information regarding cakes & pre-order items

Players may now activate any cakes or pre-purchase tickets in their character inventories to receive their items. Expansion pre-purchase tickets will now behave as outlined in our FAQ. Our delivery system has completed processing. Note that the most common cause of unreceived mail is deleting veteran status characters that were the target of the initial deliveries. If your character is still missing items, and you did not receive those items in character mail, please review the steps below to receive assistance:

1. We advise players to not delete characters that logged in between Monday February 27th and the afternoon of Thursday March 1st, as these characters could be the target of a replacement item still
2. Items may have been sent to a character other than you expected, particularly account-bound items such as pets and XP tomes. Be sure to check character mail for alternate characters, especially if you have not logged in since Monday 11:30 PM Eastern (-5 GMT).
3. Reminders:
   
   • Figurines of Wondrous Power will appear inside Hireling folders if you have a hireling folder.
   • Creature Companions ("pets") are a server-wide feature. Like the shared bank, once you activate your companion, you can access it using the stable (the paw icon on character inventory) from any character on that server.
   • Activating a replacement Menace of the Underdark: Pre-Purchase ticket will rebestow per-character items, such as masks and lesser XP tomes.
4. Please do not submit your request via forum post, as this can delay assistance.
5. If you have reviewed the delivery information below, and still have been unable to locate your items, please submit an in-game ticket from the character who is missing items. Please be sure to specify what specific items the character is still missing so that our in-game support team can verify and assist you.

6 Year Old Birthday Cake Replacements

If you did not properly receive your item from the Djinni (e.g. missing or inappropriate stack size), a replacement slice of cake will been sent to the affected character(s) through the in-game mail system. Please log in and visit an in-game mailbox to receive the item. These items were sent automatically regardless of whether a ticket was submitted or not. Please note:

• Mailboxes are located throughout the DDO game world. They are represented on the in-game map by an orange scroll icon.
• To detach the item, click the "detach" button at the bottom right of the message.
• IMPORTANT: Please ensure that you have room in your inventory before detaching your item!
• WARNING: Please detach your item as soon as possible! Once an in-game mail is opened it will be automatically deleted after 5 days regardless of whether it still has an attachment, so don't forget to detach when you check your mail! Unopened mail will remain in your in-game mailbox for two weeks before it is automatically deleted, regardless of whether it still has an attachment!
• If you are on Korthos Island, the closest mailbox must be accessed by skipping ahead of the Korthos story and visiting the harbor mailbox. This can be done by speaking to Valeria Sinderwind on the east side of the village. Select the option to skip the Korthos story (note that you can return to Korthos to complete quests even if you select this option).

Pre-purchase Ticket Item Replacements:

If you did not properly receive your pre-purchase items from your Menace of the Underdark: Pre-Purchase Ticket in game, a replacement email will been sent through the in-game mail system. These items were sent automatically regardless of whether a ticket was submitted or not. Please note:

• Mailboxes are located throughout the DDO game world. They are represented on the in-game map by an orange scroll icon.
• To detach the item, click the "detach" button at the bottom right of the message.
• IMPORTANT: Please ensure that you have room in your inventory before detaching your item!
• WARNING: Please detach your item as soon as possible! Once an in-game mail is opened it will be automatically deleted after 5 days regardless of whether it still has an attachment, so don't forget to detach when you check your mail! Unopened mail will remain in your in-game mailbox for two weeks before it is automatically deleted, regardless of whether it still has an attachment!
• If you are on Korthos Island, the closest mailbox must be accessed by skipping ahead of the Korthos story and visiting the harbor mailbox. This can be done by speaking to Valeria Sinderwind on the east side of the village. Select the option to skip the Korthos story (note that you can return to Korthos to complete quests even if you select this option).

BUNDLE-SPECIFIC INFORMATION

Collector's Edition
Missing Figurines/Masks:

1. Your characters will receive a duplicate "Menace of the Underdark: Pre-purchase Ticket" in the mail. Activating the ticket will re-bestow these items to your character.
2. Reminder: Figurines can fit inside hireling folders, and may appear there automatically if you don't see them in your inventory.

Missing Pets:

1. Of character’s you’ve logged in this week, the first one alphabetically will receive replacement pets and collars. You do not need to transfer the pets to another character; activating your pets on this character will bestow them across all your characters on that server. If you don’t see the items on the character you expect, please be sure to check your other characters.

Missing Tomes:

1. Your characters will receive a duplicate "Menace of the Underdark: Pre-purchase Ticket" in the mail. Activating these tickets will bestow a Lesser Tome of Learning to the character.
2. Additionally, of character’s you’ve logged in this week, the first one alphabetically on your account will receive a "Tome of Learning Upgrade - Lesser to Greater" in the mail. If you don’t see the items on the character you expect, please be sure to check your other characters.
   
   This item is Bound to Account, and you may pass it to the character of your choice using the Shared Bank. If you do not have access to a “Shared Bank” please submit an account support ticket for assistance or visit our support site at https://support.turbine.com. After your character has used their Lesser Tome of Learning, activate the Upgrade tome, which will convert your character's XP bonus from Lesser to Greater. Note that you need to activate the Lesser Tome of Learning prior to using your Upgrade tome.

Standard Edition
Missing Masks:

1. Your characters will receive a duplicate "Menace of the Underdark: Pre-purchase Ticket" in the mail. Activating this ticket will re-bestow these items.

Missing Pets:

1. Of character’s you’ve logged in this week, the first one alphabetically will receive replacement pets and collars in the mail. You do not need to transfer the pets to another character, activating your pets on this character will bestow them across all your characters on that server. If you don’t see the items on the character you expect, please be sure to check your other characters.

Missing Tome:

1. Of character’s you’ve logged in this week, the first one alphabetically will receive an account-bound Greater Tome of Learning in the mail. Since the item is Bound to Account, you may pass it to the character of your choice using the Shared Bank. If you do not have access to a “Shared Bank” please submit an account support ticket for assistance or visit our support site at https://support.turbine.com.

Base Edition
Missing Pet:

1. Of character’s you’ve logged in this week, the first one alphabetically will receive replacement spider and collar. You do not need to transfer the spider to another character; activating your pet on this character will bestow it across all your characters on that server. If you don’t see the items on the character you expect, please be sure to check your other characters.

Missing Tome:

1. Of character’s you’ve logged in this week, the first one alphabetically will receive an account-bound Lesser Tome of Learning in the mail. Since the item is Bound to Account, you may pass it to the character of your choice using the Shared Bank. If you do not have access to a “Shared Bank” please submit an account support ticket for assistance or visit our support site at https://support.turbine.com.

Thank you for your patience while we worked to resolve this issue!

[Montrose]

Thank you for the update. Bummer that there is a bug in this, but I'm happy to see that this is getting high attention in the Turbine community.

[Cauthey]

Thanks, Turbine team!!

I, for one, greatly appreciate your polling the community and keeping us in the loop. I have faith that you guys will work this out. Thank you for your efforts!

[Opensezame]

Due to item delivery issues, do not yet activate the “6 Year Old Birthday Cake” or the “Menace of the Underdark: Pre-purchase Ticket” found in character inventories.

Maybe they forgot to put stamps on the delivery items...

[MartinusWyllt]

(Standard): Cake Loving Djinn success with Spell Point Potions (x100)! Consumed: Six Year Old Cake. Created: Concentrated Elixir of Mnemonic Enhancement.

Came to the forum about 5 minutes too late.

and didn't get prepurchase items for 1st toon on an account; premium account

in the Portable Hole
No items at all and no dialogue saying I got items, ticket just disappeared
Seventyfour on Thelanis

[Candela90]

Well ta least we know they do something, and that I will see mine companion greater tome and all things I payed for.
Hope it will happen soon.

[Tolero]

Maybe they forgot to put stamps on the delivery items...

Lolth and the Djinni are being...stingy. Pesky outer planar creatures!

[Shallowain]

Just out of curiosity, Are those two bugs related? and in extension maybe with some other bugs where you can lose items, like the infamous "bank eats bag" bug?

[taurean430]

In the case of some characters receiving expansion pack items and one not - what say you there?

[Torin17]

Hi Tolero,

What if we used our Cake and only got one of the four items we were supposed to? I had this happen on two characters where I only received one Siberys Spirit Cake when I should have received four.

The first character already had one Siberys Spirit Cake so I thought that had something to do with the bug, hence why I tried it on a second character.

Torin

[brian14]

• CAKE: If you already activated your cake but did not receive your items on that character, you do not need to submit a ticket to receive assistance.!

What if I activated a cake and received ONE item when it was supposed to be multiple items? (Pork Barrels, in my case)

I see Torin17 beat me to it.

[Deforged]

Yeah, bug had only given me 1 major pot instead of 25, hope to see it fixed soon! (shame my arti gets all 25, FvS only gets the one XD)

[Rumbaar]

Thank you for the announcement, it has relieved some of my fears. Though realisticly it could have come at least 8-12 hours before this. Can you ensure it's on the client launcher window.

[Thrudh]

Though realisticly it could have come at least 8-12 hours before this.

Heh, you wanted them to announce the fix and schedule it before they programmed and tested it?

[Tolero]

On the "only got 1 item" from the cake Djinni, you don't need to send a ticket if the Djinni shorted you on your potion stacks.

[Missing_Minds]

Heh, you wanted them to announce the fix and schedule it before they programmed and tested it?

How is that any different than managers wanting you to schedule unexpected downtime?

A worldwide announcement in game would be nice for the 95% of the players who don't read the forums.

Ok, that is a good idea, let alone also put it into the log in screen. But you'd need to rig up the world wide announcement for every hour due to the number of people that will be missed.

[Sheep_Stealer]

Heh, you wanted them to announce the fix and schedule it before they programmed and tested it?

No, but the "Don't use the cake or pre-order item" message could have been sent out a lot earlier which is what I believe Rumbaar meant (and what this message is essentially saying).

[Riggs]

Thank you for the announcement, it has relieved some of my fears. Though realisticly it could have come at least 8-12 hours before this. Can you ensure it's on the client launcher window.

Ok it took 15 minutes...

From another thread earlier today:

lol.
...
Everyone jumps on Turbine no matter what they say or dont say regarding timelines. If they said it would be in 5 hours, within 2 minutes 10 people would be slamming them for taking so long.

Releases have bugs, it takes a couple days to get anything done, and the release was yesterday.

...

[singinsista04]

Thanks for the update on the matter! Hope it gets resolved quickly.

[Quintar666]

As I was saying in the game.
Why does turbine get such a hard time for glitches?
When microsoft release a new version of windows, they don't have it working completely before they have the next version out.
Turbine atleast tries to get it done.
Just be happy that it's not car companies that make mistakes and have tons of recalls and nearly go out of business (Sorry GM).
Everyone rushes to get their products out quickly, it's our world these days.
Turbine tries, give em credit, they'll fix it, and no one "looses" out.
Just delays.
(i won't start on bundling packs everyone already has in to "expansions")
That's a different thread.