How to request a refund?

[Sheep_Stealer]

As the title says. I purchased the Collector Edition Pre-Purchase pack and didn't receive my bonus items so I'm curious how I go about getting a refund?

Thank you.

[Vordax]

As the title says. I purchased the Collector Edition Pre-Purchase pack and didn't receive my bonus items so I'm curious how I go about getting a refund?

Thank you.

Probably best bet is to call customer service, or just wait a week for them to fix it.

Do you honestly think they are not going to fix it?

Vordax

[Kawabonga]

I heard they sell a refund totem on the DDO store.

[daVoyd]

There is a thread here dealing with missing pre-order items. It is something we are ver much aware of and are actively trying to fix.