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  1. #1
    Community Member grandmasterdjhey's Avatar
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    Default ATI Radeon video card known issue

    does this mean, they(turbine) are working on it? or does it mean its there and deal with it?

  2. #2
    Customer Service Representative Mirthgar's Avatar
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    Quote Originally Posted by grandmasterdjhey View Post
    does this mean, they(turbine) are working on it? or does it mean its there and deal with it?
    If you point out which known issue and what you're encountering specifically it might clarify somewhat, also a dxdiag (steps on how to reply with one are in the 'how to get help' sticky in my sig) can also help to determine if there's some other contributor to issues going on.

    If your graphics card is one of the models below (quote from the known issues thread here) though you may encounter one of the listed issues:
    Quote Originally Posted by Tolero View Post
    • Computers operating with the following Video Cards may have performance or other difficulties:

    • Nvidia 7800 GTX

    • Floaty names may appear distorted. Turning off video post effects will correct the issue.

    • Nvidia Geforce FX 5950 Ultra
    • You may experience performance problems.
    • ATI Radeon 7500
    • You may experience performance texture problems in certain areas of the game.
    • Nvidia Geforce FX 5200
    • You may experience performance problems.
    • ATI Radeon HD 3650
    • You may experience performance problems at very high game settings.
    • ATI Radeon HD 2400
    • You may experience performance problems.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  3. #3

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    And if you do have one of those models, that is not something Turbine is really going to be willing to fix as it is a hardware design issue at the core of it.

    You'll find other games also have issues with those.

  4. #4
    Community Member grandmasterdjhey's Avatar
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    amd m880g with ati mobility radeon hd 4200 this is mine.. and its not on listed below.. months ago, i dont experience problems.. just lately with new updates i lag when too much mob or spell effects.. know a way to solve this? or is it really me?

  5. #5
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    Quote Originally Posted by grandmasterdjhey View Post
    amd m880g with ati mobility radeon hd 4200 this is mine.. and its not on listed below.. months ago, i dont experience problems.. just lately with new updates i lag when too much mob or spell effects.. know a way to solve this? or is it really me?
    Its you. the 4200 is pretty underpowered by todays standards. Lower your settings some more
    °º¤ø,¸¸,ø¤º°`°º¤ø,¸,ø¤°º¤ø,¸ ¸,ø¤º°`°º¤ø,¸A R C H A N G E L S °º¤ø,¸¸,ø¤º°`°º¤ø,¸,ø¤°º¤ø,¸ ¸,ø¤º°`°º¤ø,¸
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  6. #6

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    Quote Originally Posted by grandmasterdjhey View Post
    amd m880g with ati mobility radeon hd 4200 this is mine.. and its not on listed below.. months ago, i dont experience problems.. just lately with new updates i lag when too much mob or spell effects.. know a way to solve this? or is it really me?
    Quote Originally Posted by Mirthgar View Post
    If you point out which known issue and what you're encountering specifically it might clarify somewhat, also a dxdiag (steps on how to reply with one are in the 'how to get help' sticky in my sig) can also help to determine if there's some other contributor to issues going on.
    But that of what you are describing would be client lag, and due to "months" other MS updates can also have an effect upon your gaming.

    Some times you have to re install due to the fact of fragmentation within their files (defragging your HD won't solve this.) They may claim that they have that fixed internal fragmentation, but I proved them wrong. They never responded back.

    I am also going to make the assumption you are in control of the fan for your GPU. You may need to shove up the speed if you don't. And if you have never controled it ever, it is possible it is starting to slowly die on you due to over heating. Both nVida and ATI/AMD fan cooling algorithms SUCK. The more I think on how bad they suck, I seriously wonder if they are purposely doing so to increase sales due to fried chips.

  7. #7
    Community Member grandmasterdjhey's Avatar
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    oooh.. sads.. my fan is working well though.. soo it must be im outdated ( sads is there a way i can configure my settings to be like what it used to be 6-8 months ago?

  8. #8
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    Quote Originally Posted by grandmasterdjhey View Post
    oooh.. sads.. my fan is working well though.. soo it must be im outdated ( sads is there a way i can configure my settings to be like what it used to be 6-8 months ago?
    the good ole' "Wipe the computer clean and start over" can often add some life to an aging PC. Over the years, windows builds up so much **** in the background it slows itself down.
    °º¤ø,¸¸,ø¤º°`°º¤ø,¸,ø¤°º¤ø,¸ ¸,ø¤º°`°º¤ø,¸A R C H A N G E L S °º¤ø,¸¸,ø¤º°`°º¤ø,¸,ø¤°º¤ø,¸ ¸,ø¤º°`°º¤ø,¸
    Thelanis

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    Quote Originally Posted by Severlin View Post
    We don't envision starting players with Starter Gear and zero knowledge playing on Hard or Elite.
    Sev~

  9. #9
    Community Member grandmasterdjhey's Avatar
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    tyvm all for the help.. so now i must get a new piece to play with hehe

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