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  1. #1
    Community Member BTIGER's Avatar
    Join Date
    Feb 2011
    Posts
    121

    Default Myaccount.turbine.com down?

    "Myaccount.turbine.com Scheduled Downtime Wednesday, February 8th from 10:00 AM to 12:00 PM ...
    Feb 07, 2012 21:08 EST The Turbine Account Maintenance site at http://myaccount.turbine.com will be brought down for maintenance on Wednesday, February 8th from 10:00 Am to 12:00 PM Eastern (-5 GMT). Thanks for your patience, and we'll see you back in the game soon."


    This seems to be down. It says to try again later (to re-sub). Is it not going to work again until after the maintenance tomorrow?

  2. #2
    Customer Service Representative
    Join Date
    Dec 2010
    Posts
    0

    Default

    The Account Management website was up prior to the maintenance, and is available now. If you are having trouble getting into myaccount.turbine.com, you will want to make sure the web browser you are using is either Firefox or Internet Explorer, as those are the two web browsers supported.

    If you continue to run into issues logging into the website, you can contact the Account Management team for help with your account. They will be happy to help you
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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