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  1. #1
    Community Member mpetrarca's Avatar
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    Dec 2010
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    254

    Default Not lag, but what?

    About 5 days ago the following started to happen:

    1: Mouse stops working
    2: 1 or 2 seconds later video freezes
    3: several seconds later the sound stutters
    4: Video and mouse works fine

    During this I can use chat, so I do not think it is lag. This is happening repeatidly, I had not played in about 6 months and I did not have any problems before. I also play LOTRO with no problems and stream online video with no problem. It seems to happens more in quest, but can happen anywhere at anytime in the game.

    I have already wiped my harddrive and reinstalled Vista and DDO and this still continues. I have looked at all the log files I can find and I see nothing listing the problem. Any suggestions?

  2. #2
    Community Member mpetrarca's Avatar
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    Dec 2010
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    254

    Default One more note

    I have logged onto another toon and had no problem, why would my TR have this problem and not my other toons?

  3. #3
    Community Member mpetrarca's Avatar
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    Dec 2010
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    254

    Default i retract the last statement

    It seems to happen a lot less on my other toons, but it is happens very often on my TR.

  4. #4
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    If the character is a much higher level there's more inbound/outbound communication going on with the server. The freeze may be due to the game losing temporary connection either inbound or outbound.

    I'd recommend the article here as well as the sticky here but also follow those up with a tech support request if you haven't yet, they can get more in-depth troubleshooting than can be done on the forums.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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