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  1. #1
    Community Member paraplegic's Avatar
    Join Date
    Sep 2010
    Posts
    362

    Default i cant log on my wizard parasthesia-sarlona.

    here is the thing, i can log into my account, i set pasword it conect right. then i try to select my wizard parasthesia, sadly i only get to the loading screen. then DDO client shut down and state ; the connection to the server has been lost!


    further information, i can log on my other toons.
    last toon to play was my wizard. (i was on the zambawi place) after dying in echrono

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Quote Originally Posted by paraplegic View Post
    here is the thing, i can log into my account, i set pasword it conect right. then i try to select my wizard parasthesia, sadly i only get to the loading screen. then DDO client shut down and state ; the connection to the server has been lost!


    further information, i can log on my other toons.
    last toon to play was my wizard. (i was on the zambawi place) after dying in echrono
    Have you tried power cycling your router and/or modem (unplug them, wait 30 seconds, plug them back in) and rebooting the PC?

    It sounds like the ports in use for inbound/outbound connection for that character may be flagged as 'in use' and not allowing new connections to resume using them or they're closed in general. That reset may reopen them allowing the character to be accessed.

    I'd also recommend the KB article here as well as the sticky thread here.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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