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  1. #1
    Community Member GODDEATH's Avatar
    Join Date
    Dec 2009
    Posts
    0

    Default Need to change Turbine Email for account.

    Hello,
    I had signed up at turbine with an email address(2 years ago?) that i just lost last month. (owned domain..)
    i cant seem to recall the pass for the turbine account, i think the user is my forum name... i just want to update my new email address. So by using "lost pass" well it goes to old address, which i dont have access to anymore. any help? or direction would be greatly appriciated!

    doesnt stop me from playing ,but want all email/account security coming to me.

    (note : yes the forum is the same login for turbine... i belive... but i am only able to post here if i open forum In game)
    thanks!
    Last edited by GODDEATH; 01-28-2012 at 12:03 PM.

  2. #2
    Customer Service Representative
    Join Date
    Dec 2010
    Posts
    0

    Default

    If you are able to log into the game, if you use the same username and password to get into the Account Management website. Once logged in, if you click on the Account Profile button, one of the blue ones at the top, that will let you reset the email address.

    If you need more help, you may want to contact the Account Management team directly.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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