Problems with VIP

[SirTeo]

Hello all..

I need to renew my VIP account but myaccount website keeps telling me error. I have tried nearly 20 times now
and made sure I have done exacly right.. I use Visa card and my bank is Swedbank and as you hear from the name
I am an EU player from Sweden. This is one of swedens biggest banks for the record so Im sure it shouldn't be
a problem there.. I recall I've had this problem before but somehow manage to fix it via my fathers card and changed
card after VIP, it was a struggle tho but now I would really not wanna get through that again please.. I want to
pay with my card and not do any complicated change card tactic to make it work, just silly..

I have logged in to myaccount (so far so good) I pressed get ultimated access on the site and then they want me
to dial in my credit card number name adress and what so ever, so far so good.. It accepts me and now I am at
the page where Im about to select months and offers, I pick the monthly free at the bottom of the page and then
it loads for a sec or two and - ERROR. I called my bank 1 min ago and they couldnt help me since everything seems
to be alright with my card and stuff with my bank...

Why dosent it work, I got stuff planed, need to grind some xp today since my time is limited this weekned I just
wanna pay for VIP, why is that impossible Someone able to help ?


This is my error message.

The system was unable to update your billing information. Please verify your billing information and try again later. If you continue to experience this error, you may wish to try another credit card or contact your issuing bank. To request further assistance, please visit support.turbine.com. [err: 30005]
The system was unable to update your account at this time due to a system error; we apologize for the inconvenience. If this problem persists, or resulted in any issues in your account, please contact Turbine Customer Service. [err: -2]

[skerr21]

Did you find a solution to this ?

as i am having the exact same problem, (i reinstalled the game last night and decided to upgrade to VIP about an hour ago) ... it wont accept my mastercard.

Only difference is i am in Scotland, and my card was issued by a Scottish bank (previouse cards from the same bank have worked before, as it still had my old expired card in the payment info)

[ArgentMage]

It's likely the credit card validator that Turbine uses simply couldn't get a reply in the
time allowed, so you get that error. As you may be aware, VISA and Mastercard use
different validation in the USA, so if you have one of each, trying the other one
is worthwhile. It's also possible that the disruption is temporary, and it will simply
work tomorrow.

[daVoyd]

There is a sticky here with a lot of good information. You may want to look at that to see if that helps. If you need more assistance after that, you may want to contact the Account Management team directly using the information in my signature. They will be happy to help!

[skerr21]

Hi i finally got it to ccept my card.

I cleared all the information, and rentered it.

Entered my full name, not just the way it appeares on the card (i.e. just initials and sirname).

and finally entered my postcode with no space in the middle.

If you try that it might solve the problems, as it worked for me.