DDO crash after Client

[realism]

Not expecting a reply, as per usual when it comes to support, but I am hopeful...

Reinstalled Windows 7 OS and isntalled DDO high Res. updated
Running ATI 6800 series graphics card, updated all software and device drivers in both sound audio drivers, and the ATI card, including hot fixes.
Once I put my info in the client and go to log-in, the screen pops up into the top left of the screen it crashes and gives this under the solution :

Problem signature:
Problem Event Name: APPCRASH
Application Name: dndclient.exe
Application Version: 1.17.1.8020
Application Timestamp: 4ee2ee5f
Fault Module Name: dndclient.exe
Fault Module Version: 1.17.1.8020
Fault Module Timestamp: 4ee2ee5f
Exception Code: c0000094
Exception Offset: 002f0814
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: d4b6
Additional Information 2: d4b67af519c52e83d51506a5c46421ee
Additional Information 3: c2e0
Additional Information 4: c2e0614b260581c6dfe272be697e5fc5

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I tried to go into userpreferences, but since I have never started DDO on this new install yet, there is no userpreference.ini file.

Tried the option of resetting game display - no effect
disabled firewall - no effect

[MsEricka]

Also try the following:

Click on "Start" and choose "Documents" or "My Documents" and then open the "Dungeons & Dragons Online" folder. In there you should see a "Userpreferences.ini" file, when you do right-click on it choosing "rename" and rename it to "OLDUserPreferences.ini".

Now relaunch the game but stop at "server select" before logging in all the way, on the launcher click the second button in the row of them in the upper-right corner (it'll have a single down-arrow) and choose Options. In there under "Repair" (tab) click to enable the "Reset game display settings" option and then click ok.

Finish logging in to test, but this time if you get prompted at all to enable either DirectX 10 or 11 graphics choose no, so you can test on the default of DX9 mode.

That's from support, I know you said you reset it already but try it all again including looking for userpreferences.ini

Otherwise it looks like a lot of other people are reporting the same issue as well.

[Missing_Minds]

install and update directX.

install and update .NET. start with 1.0 (or is that 1.1 now?)

[AZgreentea]

I take it you already read this article:

http://support.turbine.com/ics/suppo...ing=yes#rating

Can you post your DXDiag? You say you dont expect a reply from support, but have you actually submitted a ticket?

[sebastianosmith]

Problem signature:
Problem Event Name: APPCRASH
Application Name: dndclient.exe
Application Version: 1.17.1.8020
Application Timestamp: 4ee2ee5f
Fault Module Name: dndclient.exe
Fault Module Version: 1.17.1.8020
Fault Module Timestamp: 4ee2ee5f
Exception Code: c0000094
Exception Offset: 002f0814
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: d4b6
Additional Information 2: d4b67af519c52e83d51506a5c46421ee

I don't no the cause but exception code c0000094 means a divide by zero error. That's not a good thing. I'm going to guess driver related - either video or DX.

When you say you installed the Catalyst driver "including hot fixes", what hot fixes did you install? Because the only one I know about for the 11.12 (latest) release was for an AGP problem and I don't think the 6800 comes in AGP flavor.

And did you update DX to the June 2010 redist? I have known not installing that to be a cause of certain problems.

Best of luck!

[realism]

MsEricka - I reset the graphics option in the launcher. The DDO folder that is in documents is empty and does not have userpresferences.ini. regardless even after multiple installs and redownloading. I have attempted a run on dx9 , d10, and dx11.

Missing Minds - directX was the first thing i tried. I uninstalled and reinstalled just to make sure that I have the most updated directx as well as .NET 1.1

AZgreentea - yup read that good and hard. Sent a dxdiag and everything back in to the support a while back. still havent heard anything, (side note * also noted the bug channel is down still)

Sebastianosmith - checked all drivers, this is fresh install OS so shouldnt be any neg drivers out there causing issues, now unless they are driving drunk, there shouldnt be any issue.

What is strange though is that I was able to play on another computer until we had update, then its giving me the same thing.

[AZgreentea]

I suppose one possibility is corruption. My wife's laptop kept kicing back random errors and eventually even a wipe wouldn't fix it (and sometimes the install would be corrupted and wouldnt boot). Eventually Memtest revealed that both RAM chips were bad.

[My2Cents]

I do not know if this is relevant at all, but I thought I would chime in on the weird off chance this is connected.

In another thread that mentioned ERROR 40000 it also mentions a similar error to yours, and I looked through the Turbine Support base to find this article http://support.turbine.com/ics/suppo...set=58+43+24+2 which also mentions the possibility of user permission problems and even corrupt user configuration problems.

I find it relatively unlikely that its connected if as you say it is happening on more than one computer, but I thought I would throw it out there just in case. I can see a couple of weird scenarios where it might be relevant.

Turbine thinks they respond to all tech support requests. They always advise people that if they don't receive a response it is possible the reply was caught by a spam filter on the user's computer or at the user's ISP. I have no idea if this is true, I have never actually submitted a request to Turbine Technical support. I've called account support by voice and they do have some instructions for Technical Support there that I have not listened to. Did you submit a request through the support site (http://support.turbine.com)? Putting in a bug report will not usually generate any response (they even say so on the bug reporting form I think.)

Best of luck to you on this!

[Mirthgar]

I would agree, when you get a chance post a full dxdiag (steps how are in the 'how to get help' sticky I've got linked in my sig) it'd go a long way towards helping troubleshoot. But make sure you're also following up on your support ticket/emails they can get a lot more in-depth and might catch things missed in the forums.

Turbine thinks they respond to all tech support requests. They always advise people that if they don't receive a response it is possible the reply was caught by a spam filter on the user's computer or at the user's ISP. I have no idea if this is true, I have never actually submitted a request to Turbine Technical support. I've called account support by voice and they do have some instructions for Technical Support there that I have not listened to. Did you submit a request through the support site (http://support.turbine.com)? Putting in a bug report will not usually generate any response (they even say so on the bug reporting form I think.)

All submitted support requests receive a response, the initial one is either a confirmation that the ticket submission was received (no user action required) or (depending on the selected options when filling out the form) a request for more info to be submitted with a reply from you, or a recommendation of 'try these steps here and reply back with the results'.

If you did not receive any of those types of response it's best to log directly into your email providers website to check spam/junk mail because they usually won't let an email program or your cell phone download/view the messages they marked that way.

Bear in mind as well that responses to tickets can vary depending on volume etc.

Edit: Bug reports can be submitted here on the forums (however as described I think this specific issue stems from an underlying system cause).