Log in fail

[evilwormy]

help, each time i try to log into the game i get this error:
Web Error while accessing the datacenter:
http://gls-auth.ddo.com/GLS.Authserver/Service.asmx

then if it hit details it says certificate information :
Problem: 0x800B0109 (CERT_E_UNTRUSTEDROOT: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.)

Service Point:
Address: ................ https://gls-auth.ddo.com/GLS.AuthServer/Service.asmx
Connection Limit: ....... 2
Connection Name: ........ https
Current Connections: .... 1
Idle Since: ............. 18/01/2012 10:40:34 AM
Max Idle Time: .......... 900000

X509 Certificate:
Cert Hash: .............. 43C4782A76F34006524325098FD8762E35BF45BB
Effective Date: ......... 16/11/2011 4:00:00 PM
Expiration Date: ........ 30/11/2015 3:59:59 PM
Format: ................. X509
Issuer Name: ............ C=US, O=Network Solutions L.L.C., CN=Network Solutions Certificate Authority
Key Algorithm: .......... 1.2.840.113549.1.1.1
Key Algorithm Parameters: 0500
Name: ................... C=US, PostalCode=02494, S=MA, L=Needham, STREET=Suite 300, STREET=117 Kendrick St, O="Turbine, Inc.", OU=Secure Link SSL Wildcard, OU=Secure Link SSL Wildcard, CN=*.ddo.com
Public Key: ............. 3082010A0282010100E98E2B9B3F4E67C9CD5BE0...
Raw Cert Data: .......... 308205C1308204A9A003020102021100978410FB...
Serial Number: .......... 43371BC8871421B28B5B62C8FB10849700

Web Request:
Connection Group Name: ..
Content Length: ......... -1
Content Type: ........... text/xml; charset=utf-8
Method: ................. POST
Request Uri: ............ https://gls-auth.ddo.com/GLS.AuthServer/Service.asmx

Headers:
User-Agent = Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client Protocol 1.1.4322.2032)
Content-Type = text/xml; charset=utf-8
SOAPAction = "http://www.turbine.com/SE/GLS/LoginAccount"

please help

[Thokal]

Please submit a help request about this issue here so we can review some detailed system information.

[evilwormy]

i was only posting there to see if any1 else had that or could help me

[Mirthgar]

i was only posting there to see if any1 else had that or could help me

There's usually an underlying system issue with this one that can require some troubleshooting in some instances that's easier via the support portal than via the forums.

I would recommend following up on Thokal's recommendation of submitting the request because they can get more in-depth that way than via postings.