Buying points with interac

[Hikup]

So last Tuesday - January 3, I ordered some points using debitway. There was a quoted delivery date of 1-3 business days. Here we are, Monday, January 9 and nothing. I decided to call the customer service number and was responded to very quickly by a polite associate who directed me to send an email to alerts@playspan.net, and said the issue could be resolved as soon as tomorrow. So much for getting the challenges on sale...

[MsEricka]

This has nothing to do with Turbine though.

You can try sending an email to Turbine customer service and explain the situation. They MAY feel sorry for you and give you the packs at the sale price. That has usually only happened when you send them mail DURING the sale and are having an issue.

[Hikup]

While it may be true that it is not Turbines fault, as a paying customer I do feel it is their responsibility; and that is the direction of my ire. I started this thread for posterity as I do not know when I will actually receive my points. Also, I would like to extend a friendly warning to anyone considering this option - you may be better off using a disposable CC (or maybe trying SWToR).

[Koowluh]

While it may be true that it is not Turbines fault, as a paying customer I do feel it is their responsibility; and that is the direction of my ire. I started this thread for posterity as I do not know when I will actually receive my points. Also, I would like to extend a friendly warning to anyone considering this option - you may be better off using a disposable CC (or maybe trying SWToR).

Turbine probably has no influence on how fast the money (it's still money) clears from the different accounts (and how fast people press the buttons) and may have agreed to these terms when signing up for this kind of payment option. They can stand on their heads for you too, but most likely, it would be less of a hassle to stop offering this kind of payment service, depending on how many people use it of course.

To put it blunt: You may be a paying customer, but used a carrier pigeon to deliver the money. Sure, it had a logo printed on it and all, but it's still a carrier pigeon. Can't blame Turbine for not delivering a product/service when there's no money yet. You can only hope for some understanding on their side.

Oh, I don't think it helps to put this on Turbine's forums and then suggest playing another game either. If I were making (insert product here) and you would complain about me not delivering your (insert product here) on time and immediately suggest to go to another (insert product here) producer, I would sure take my sweet time helping you. There's no satisfying you anymore and it is unlikely you will come running back unless I offer you (insert product here) at a major discount to draw you away from another (insert product here) producer. You did not bother to give me reasonable time to sort out your complaint anyway, you did not come to me to complain about it but went to the carrier pigeon's company and then threw it at the public that I'm trying to cater suggesting I'm not doing my work.

EDIT: Yes, you have an issue with Debitway and not Turbine, I know. So, don't take it out on Turbine and make it their responsibility. It's not.

[MsEricka]

as a paying customer I do feel it is their responsibility

Nope, not Turbine's issue. If you paid Turbine directly and haven't gotten your points that's one thing. But you're paying a third party, that no one at Turbine has any control over except perhaps a sales agreement.

Also, there is a difference between complaining and trolling. Your first post is a complaint, your second post is darn close to trolling by telling people to go play a different game.

Lastly, with disposable credit cards (ie gift cards) they are a good idea. However make sure you register the card first or it will be rejected by Turbine.

[Missing_Minds]

While it may be true that it is not Turbines fault, as a paying customer I do feel it is their responsibility

What sort of self entitlement are you running on that you come up with that?

[Hikup]

What sort of self entitlement are you running on that you come up with that?

The kind that expects to get what they pay for.
The simple fact is, this was linked through the ddo store. It was for the purchase of turbine points. I don't know how it could not be turbines problem.

[MsEricka]

Yup, and you paid a third party, NOT Turbine.

Get over yourself, and complain to the correct company.

[gloopygloop]

You do need to talk to that third party company to get this resolved, but it would certainly be nice if Turbine did some legwork to make sure that the third parties that they link us to are actually worth doing business with.

They've had problems with that in the past. *cough*offerwall*cough*

[Hikup]

8 days later, I was able to get a great rep from Playspan, and the issues was resolved. Apparently, they flagged me for fraud, did not inform me in any way and although they were able to debit my account at once they could not process a refund...