Game LAG/Glitches/DM support

[RangerRat]

Player:IIDString:0x020E000000135E2E:<<><<>>\Player > tells you, 'In-game support is unable to open chests for players, regardless of the circumstances. I suggest you submit a bug report about this issue.'
<<>Player:IIDString:0x020E000000135E2E:<<>\Playe r> tells you, 'Ok, unfortunately, the kill queen lailat objective did not complete. I will need to respawn her and have you fight her'

I have a picture for proof, we defeated the queen and the two chest popped up, we had the shrine up. We were unable to open the chest because it said we were unable to open the chest because we were not the on completion. Epic Fail!.
The DM's response is unsatisfactory due to a couple reasons. First I understand that he can't open the chest, but to make us fight her all over again is ignorant. If I was free to play and hadn't played this game is aug of 06 I wouldn't understand what GM's can and can not do. I know that you can spawn the queen and kill her outright. GM response or your defense of the GM would be unfair. GM's before have spawn and killed off creatures in quests before, so you have no set standard and your inability to monitor that is unsatisfactory.
Secondly, I know that the quest broke because of LAG. Now I know this is an on going issue with DDO since way before Tempest Rangers were introduced. The initial response was that people had bad connections and computers were not up to date. Things that have been done to combat lag that has been evident to players, but still did not help:Nerfed the alacrity of two weapon fighting by adding doublestrike, also made the who list disabled till the player activates it, plus software fixes on your end that seems to have not worked.

How do I complain about this without it being disregarded, or deleted of forums, or even banned? Why can't you all take a good hard look at the engine the game is operating on and do and overhaul. I know the system is old compared to many, and the newer game systems that are coming out are cleaner and smoother than this. Is it not true that LAG is one of the biggest killers in this game? Not to include glitches like, task bars not responding for casters or toons trying to use them from time to time; possible the quiver for rangers pulling twice the amount of arrows out of the quiver and fills inventory and does not pull but from the quiver. When the arrow from a bow is shot the graphics show the arrow being shot from behind the toon. Ladders, ladders, Ladders. During phases of a quest when there is a transfer from one phase to the next like TOR after killling a dragon, or shroud part one near chest for example where there is a big lag spike.

Some of the best players in this game are either putting up with this because of to long of duration in the game and don't want to start a new project, or perhaps are leaving to other MMO's. I know the executives are looking at income and stats instead of what the core players are doing. Start taking a look at your accounts after starwars comes out and some other games. See how many of the more productive ones come to free to play.

Lets see, I would love a personal response to this. Please ease my concerns and give me some good answers. If you would like to walk through with me I would love to have a sit down or even partner up in the game.

[Pape_27]

interesting to see who responded to you...


However, I would recommend that you edit out the name of the GM in your post.

[kingarthas87]

They are not gonna give you a response man, Turbine and its in-game support does not really care about the players. You are a cash cow they are trying milk ever dime from.

[umeannothing]

Player:IIDString:0x020E000000135E2E:<<><<>>\Player > tells you, 'In-game support is unable to open chests for players, regardless of the circumstances. I suggest you submit a bug report about this issue.'
<<>Player:IIDString:0x020E000000135E2E:+Ogdred+>+O gdred+<<>\Player> tells you, 'Ok, unfortunately, the kill queen lailat objective did not complete. I will need to respawn her and have you fight her'

I have a picture for proof, we defeated the queen and the two chest popped up, we had the shrine up. We were unable to open the chest because it said we were unable to open the chest because we were not the on completion. Epic Fail!.
The DM's response is unsatisfactory due to a couple reasons. First I understand that he can't open the chest, but to make us fight her all over again is ignorant. If I was free to play and hadn't played this game is aug of 06 I wouldn't understand what GM's can and can not do. I know that you can spawn the queen and kill her outright. GM response or your defense of the GM would be unfair. GM's before have spawn and killed off creatures in quests before, so you have no set standard and your inability to monitor that is unsatisfactory.
Secondly, I know that the quest broke because of LAG. Now I know this is an on going issue with DDO since way before Tempest Rangers were introduced. The initial response was that people had bad connections and computers were not up to date. Things that have been done to combat lag that has been evident to players, but still did not help:Nerfed the alacrity of two weapon fighting by adding doublestrike, also made the who list disabled till the player activates it, plus software fixes on your end that seems to have not worked.

How do I complain about this without it being disregarded, or deleted of forums, or even banned? Why can't you all take a good hard look at the engine the game is operating on and do and overhaul. I know the system is old compared to many, and the newer game systems that are coming out are cleaner and smoother than this. Is it not true that LAG is one of the biggest killers in this game? Not to include glitches like, task bars not responding for casters or toons trying to use them from time to time; possible the quiver for rangers pulling twice the amount of arrows out of the quiver and fills inventory and does not pull but from the quiver. When the arrow from a bow is shot the graphics show the arrow being shot from behind the toon. Ladders, ladders, Ladders. During phases of a quest when there is a transfer from one phase to the next like TOR after killling a dragon, or shroud part one near chest for example where there is a big lag spike.

Some of the best players in this game are either putting up with this because of to long of duration in the game and don't want to start a new project, or perhaps are leaving to other MMO's. I know the executives are looking at income and stats instead of what the core players are doing. Start taking a look at your accounts after starwars comes out and some other games. See how many of the more productive ones come to free to play.

Lets see, I would love a personal response to this. Please ease my concerns and give me some good answers. If you would like to walk through with me I would love to have a sit down or even partner up in the game.

Ranger: I feel for you. I also have been keeping an eye on the other forum for awhile, and apparently the in game CS doesn't not feel the need to stop by their own forum to respond to players such as you because there are so many threads that are so old and have not seen the CSR pop on by ever to help.

Please visit this link: http://forums.ddo.com/showthread.php?t=344885 and add your voice, it is explained in my signature below, and is the same link as well.

I certainly feel a change needs to be made regarding the handling of in game tickets, the resolution of those tickets, and the lack of player feedback allowed to be given after the closure of tickets as well.

I definitely feel your chagrin on this and hope you get some sort of an answer from someone on it, but I know better than to try holding my breath.

[Pfold]

They are not gonna give you a response man, Turbine and its in-game support does not really care about the players. You are a cash cow they are trying milk ever dime from.

Zomg, I have yet to get a key. I hate you Nyshka

[Flavilandile]

Epic DQ ?

If so was there an Artificer in the party ?

If there was, it's a known bug for all epic quests.

If the Arti enters with his pet on tow and still has said pet on tow you won't be able to open the Epic chest.

Seems that the following workaround works :
The arti needs to dismiss hte pet before entering, call it once inside, and dismiss the pet again at the end before people start to open the chest.

[Synnestar35791]

Basically ONLY have pet with during combat then?.... that makes a ton of sense...

[lugoman]

Had this happen at an epic claw chest before artis were in the game.

[Missing_Minds]

I know that you can spawn the queen and kill her outright.

There is a difference between able to and allowed to. They are no longer allowed to kill things outright and haven't been for some time. Should they break rules, the GM, not the player suffers the consequences of that.

While it sucks for players, and it is very disheartening, I'd not risk other peoples jobs in this economy.

Also complaining about GMs does very little. You need to go after their managment if you really want to make a change in policies. Wish I knew who that was so maybe we could give CS some teeth back to make playing experiences more fun.

[umeannothing]

They are not gonna give you a response man, Turbine and its in-game support does not really care about the players. You are a cash cow they are trying milk ever dime from.

This is becoming more and more the sentiment among players sadly enough.

[Hendrik]

Was it Epic?

Was there an Arty pet out?

[Qezuzu]

I do know, about a year ago, the Chef in epic Chains of flame was killed but the quest didn't count it. A GM was contacted, and he spawned an extremely weak Chef which we promptly killed in two seconds.

It really does seem to be the luck of the draw on GM's... but they should all have a level of competency...

[danotmano1998]

Epic DQ ?

If so was there an Artificer in the party ?

If there was, it's a known bug for all epic quests.

If the Arti enters with his pet on tow and still has said pet on tow you won't be able to open the Epic chest.

Seems that the following workaround works :
The arti needs to dismiss hte pet before entering, call it once inside, and dismiss the pet again at the end before people start to open the chest.

*facepalms*

Really? If so, that's just really, really sad.

[RangerRat]

My meaning was not to drop dimes, but to make aware of something that needs to be addressed. I wish nothing but for the game to be fixed. When you have invested as much time and money into something as I have, you feel it more like a business. The game seems more buggy and inefficient as ever. I want my game up and rumming with minimal glitches and to run smooth.