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  1. #1
    Community Member
    Join Date
    Oct 2011
    Posts
    124

    Default Crashes when switching to Full Screen mode.

    Hi,

    Since yesterday I have been unable to switch between Window mode and Full Screen Mode. Doing so will result in a crash. No changes made in my computer and cant think of anything that could cause this to happen. I was unable to find any other threads about this issue so Im not sure if this is happening to someone else as well.

    Thanks.

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Quote Originally Posted by BlueSilence View Post
    Hi,

    Since yesterday I have been unable to switch between Window mode and Full Screen Mode. Doing so will result in a crash. No changes made in my computer and cant think of anything that could cause this to happen. I was unable to find any other threads about this issue so Im not sure if this is happening to someone else as well.

    Thanks.
    When you get a chance post your “dxdiag” data (the steps how are in the “how to get help..” sticky linked in my sig)

    Also try the following:

    Click on "Start" and choose "Documents" or "My Documents" and then open the folder. In there you should see a "Userpreferences.ini" file, when you do right-click on it choosing "rename" and rename it to "OLDUserPreferences.ini".

    Now relaunch the game but stop at "server select" before logging in all the way, on the launcher click the second button in the row of them in the upper-right corner (it'll have a single down-arrow) and choose Options. In there under "Repair" (tab) click to enable the "Reset game display settings" option and then click ok.

    Finish logging in to test, but this time if you get prompted at all to enable either DirectX 10 or 11 graphics choose no, so you can test on the default of DX9 mode at first. Also note the games most likely going to revert to using full screen by default after this 'reset'.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  3. #3
    Community Member
    Join Date
    Oct 2011
    Posts
    124

    Default

    I tried what you told me and it works now. It seems that changing the resolution in the game caused this but everything is fine now.

    Thanks.
    Last edited by BlueSilence; 11-28-2011 at 11:24 PM.

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