Hi,
I'm having a weird problem: the update started nicely, but now is stuck at "31% completed" and has been refusing to move from that for 2 days, no matter what I try. What do I do? Is there a way to undo the update and start over?
(I'm no computer genius, so I don't really know what to do.)
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11-12-2011, 01:54 PM #1Community Member
- Join Date
- Oct 2010
- Posts
- 2
Update problem: downloading is stuck
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11-15-2011, 04:05 PM #2Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
if it's still ongoing post a launcher log when you get a chance (steps how are in the 'how to get help sticky linked in my sig).
I'd also follow it up with submitting a tech support request if you haven't already.Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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