Can't log into game since U12

[Blue_Wizard]

Hi,
I am pretty frustrated right now. I have been trying and trying to log into DDO but every time I try, the program stops responding at this part of the login phase (photo below):


I have uninstalled and downloaded a new version and the same thing keeps happening. Does anyone know what I need to do? I have checked firewalls, ran virus and spyware scans. Any advice?

If turbine reads this, please contact me/let me know what to do.

Thanks,
Blue_Wizard

[Sardonica]

There is a new "known issue" that states:

NEW - Windows users with desktop shortcuts pointed to "dndclient.exe" may experience a launcher error. Ensure that your shortcuts are pointed to "turbinelauncher.exe" instead.

Check that you are launching the new way.

Hope this helps!

[Blue_Wizard]

There is a new "known issue" that states:

NEW - Windows users with desktop shortcuts pointed to "dndclient.exe" may experience a launcher error. Ensure that your shortcuts are pointed to "turbinelauncher.exe" instead.

Check that you are launching the new way.

Hope this helps!

No, this did not work, still "not responding"

[Blue_Wizard]

Thanks for all the help...not really
As a last ditch attempt, and not worrying too much due to a free SWTOR play test this weekend, I decided to allow every .exe file through my firewalls, something I never had to do before. So I can get in game again, yay!

[Ryan220]

Hello there

I had a similar issue after DLing U12.


I partially cured it by turning off my Internet security and Firewall - but it was still laggy.


I finally cured it totally by uninstalling and re-installing my Internet security suite.


Its been fine since then

HTH

[Mirthgar]

Thanks for all the help...not really
As a last ditch attempt, and not worrying too much due to a free SWTOR play test this weekend, I decided to allow every .exe file through my firewalls, something I never had to do before. So I can get in game again, yay!

Hello there

I had a similar issue after DLing U12.


I partially cured it by turning off my Internet security and Firewall - but it was still laggy.


I finally cured it totally by uninstalling and re-installing my Internet security suite.


Its been fine since then

HTH

These resolutions both speak to the firewall blocking the game client. Whenever an update is released the games executable files (turbinelauncher.exe, turbineinvoker.exe and dndclient.exe) are all 'changed' so the firewall see's them as not the versions of the files you previously told it "hey these are okay programs you can let them connect/accept incoming connections".

There's a (Windows) firewall walkthrough here in the knowledge base for updating these 'exceptions' after a game update is released. The steps should essentially be the same for any other type of internet security/firewall application or firewalled hardware in that you a) remove the previous exceptions for the files and b) re-add them using the new updated versions.

[Blue_Wizard]

These resolutions both speak to the firewall blocking the game client. Whenever an update is released the games executable files (turbinelauncher.exe, turbineinvoker.exe and dndclient.exe) are all 'changed' so the firewall see's them as not the versions of the files you previously told it "hey these are okay programs you can let them connect/accept incoming connections".

There's a (Windows) firewall walkthrough here in the knowledge base for updating these 'exceptions' after a game update is released. The steps should essentially be the same for any other type of internet security/firewall application or firewalled hardware in that you a) remove the previous exceptions for the files and b) re-add them using the new updated versions.

Yeah, was there a patch or something, because it is doing it again :/

[Mirthgar]

Yeah, was there a patch or something, because it is doing it again :/

You might want to try running under a temporary 'clean boot' detailed here just to see what happens when the game's run without any other apps/services running alongside it, but if nothing changes doing that I'd also say to follow up with a tech support request if you haven't already since they can get more in-depth with email troubleshooting than can be done over the forums.

(They might also recommend a clean boot at some point so make sure you detail that you tried it in your request)