I was playing around, adding names from Baldur's Gate II to my friends list to see which were taken. When I tried Yoshimo, a character named Yoshimo-1 was added to my list. However, when I tried removing him from the list, I got an error message saying that Yoshimo-1 doesn't exist. I sent a ticket to resolve this issue, and got this as a reply:

"The issue you have described is either not a currently known issue that the In-Game Support team can assist with, or cannot be resolved with the information you have provided. We recommend that you take a moment to submit a formal bug report at this url: http://forums.ddo.com/new_bug.php?. Be sure to fully review the information at the top of the bug report form to understand how bug reports are handled." by +Phoenix+

Really? You can't just manually delete him from my list? Was my request even read at all? This is the second time I've gotten the same kind of reply. First time was when I noticed that smite evil doesn't work with handwraps. As for that situation, I can see that a bug report was more appropriate than a ticket. But here? A simple action by a GM and my problem would be resolved.

All I'm asking is to remove Yoshimo-1 from my friends list. Character: Everwake, server: Ghallanda. Thanks in advance.