Oops. Guess that show how much fast food I've been eating for me to forget who actually had that slogan.
Please remember there is a complete difference between "willing to be open" and "having the time to be open". The Developers are paid to work, i.e. create content, fix bugs, draw new scenes, etc. as their job entails. I don't know of any developer that actually has "peruse the forums, and keep an active presence" as part of their responsibilities. They have stated this in the past and players always seem to forget a developer has no responsibility to be showing up here no matter how much players may demand it.
I think it may have been A_D (and I apologize if I'm wrong.) that stated that it should be part of their responsibilities if they want to actually create content that players want. Well, that opens up a different topic honestly. But the bottom line is they aren't paid to do that, so it doesn't matter what opinions we have. They have to do what gets them paid so they can provide for their own families. I don't think any of us would argue that one.
Also players have the habit of taking anything spoken as "The Word" and equates it to "Not Going To Change." When in reality, things do change, and they are giving their best responses which can be over ruled by higher ups. What then? Players revolt, there is nothing the dev can do, dev leaves forums.
Between work responsibilities and this, is why they don't post like they used to. Now mind you, this says nothing about the lack of monthly informational updates, greater than a year postings of the state of the game, etc.
Great.. make me think of the B5 intro that was riddled with quotes. What was that.. season 3? 4? I forget. Really should pick that up on dvd at some point.