I know Eve is an entirely different animal than DDO. It is by far one of the most non-traditional
MMO's going. I have played the game on and off for years and follow its development closely.
The fact that the entire universe runs on a single instance of 65000 simultaneous logins is
amazing alone.
CCP has made some big issues over the past year or so regarding direction of the game,
not listening to its community, internal memo leaks, a disgusting micro-transaction store release, and more.
While they have had the "CSM" (a community-elected panel of players that work directly with CCP
to help shape the game direction) for a number of years, they failed to listen to the big issues.
Yesterday, the CEO of posted a blog admitting mistakes, and outlined a new company direction
to finally fix things the community has been yelling about for years.
http://www.eveonline.com/devblog.asp?a=blog&nbid=2672
I'm not saying Turbine is close to making the same level of mistakes that CCP has committed,
but I certainly hope they are paying close attention to industry issues such as unfixed bugs, balance issues,
"pay to win", communication, etc.
The most recent attempts at better communication is definitely a good start. Listening to the community regarding
the Cannith crafting materials debacle and adjusting them is another. The recent failed roll-out of the Cove
is a good example of Marketing schedules driving things, and QA failure to catch/test a buggy code release.
Turbine, please don't make the same mistakes.