Word of caution

**Grimgore** · 10-05-2011, 04:46 PM

Greetings,

I hate the grind, I really do but you know what I hate more than the grind? Getting screwed out of chests...

Ran Epic Partycrashers and completed it without issue. Chest spawns, we run to it and blam-o get an error. Error: You were not in the quest when the quest completed. EPIC FAIL!

All of the members of the pug were in the quest, all of the objective were completed in game and nada, we get no epic chest. I report this, the GM comes on in less than 1 minute (awesome BTW) to tell me the following:

The issue you have described is either not a currently known issue that the In-Game Support team can assist with, or cannot be resolved with the information you have provided. We recommend that you take a moment to submit a formal bug report at this url: http://forums.ddo.com/new_bug.php?. Be sure to fully review the information at the top of the bug report form to understand how bug reports are handled.

And then closes the ticket with no further assistance or request for more info...

I submitted a bug for it, as did every member of my party. After the run I get told by a guildy that it happened in a party they were in last night in eSnitch and then again in eSmall Problem.

Anyone else have this issue?

-Grim

**Seikojin** · 10-05-2011, 04:50 PM

What time did it happen? What was the load on the servers? On that instance?

Given that the entire party had it occur, it looks like the game lagged out a bit when the chest was being spawned and did not spawn properly. Too bad the GM couldn't respawn one.

**Grimgore** · 10-05-2011, 04:56 PM

Originally Posted by Seikojin

What time did it happen? What was the load on the servers? On that instance?

Given that the entire party had it occur, it looks like the game lagged out a bit when the chest was being spawned and did not spawn properly. Too bad the GM couldn't respawn one.

Ghallanda, about 15 minutes ago (16:35 EDT) and no, there was no lag spike or anything. Also noticed that the normal 3 chest drop was only 2 regular chests and the 1 epic that would not open for anyone.

**rayworks** · 10-05-2011, 10:50 PM

Originally Posted by Seikojin

Too bad the GM couldn't respawn one.

Which he could easily have done, if I understand the GMs capability. That he didn't is just wrong.

**DnD3** · 10-06-2011, 12:49 AM

Originally Posted by voodoogroves

I've had this happen in Snitch; GM couldn't help. To be fair to them (GMs), they really can't (and you could see how that would be abused potentially).

Huge difference between cant and wont. And I can't imagine how frustrated the people that lost their ingredient bags on the crystal cove event are after the gm told them there is nothing they can do, I imagine they expected a s much but still.

**Cyr** · 10-05-2011, 04:53 PM

That is insane OP. The GM in question should have respawned the chest for you no further questions asked.

**Grimgore** · 10-05-2011, 04:53 PM

Can get a screen shot but thats about it...

**Grimgore** · 10-05-2011, 04:55 PM

GM response was less than 1 minute and then closed the ticket. I tried to tell the GM that it was BS to do so but they did not reply after the original post. You can respawn chests, you can look at them, I have seen GM's do it before...

**Roguewiz** · 10-05-2011, 04:55 PM

While I can't attest to that problem, I can say that some of the resolutions (or lacktherof) by GM people is a little annoying. I had an issue pop up where I was moving a +5 Mithril Full Plate from my inventory to the shared bank (this is PRE crafting system). Server hiccuped and I lost connection. Log back in, and the +5 Mithril Full Plate is gone...caput...MIA...in lala land...etc.

It was rather annoying TBH. I got the armor at a steal (5kpp or something like that).

**Grimgore** · 10-05-2011, 05:49 PM

Thank you for submitting the bug titled 'QUESTS: Epic Chest in the end of Epic Partycrashers would not open'. Your bug has been sent to our Quality Assurance team to be reviewed.

We are not able to provide status updates or feedback on individual bugs, however, our QA team may contact you using the private messaging system of the DDO forums or by email if further information is needed about the bug.

Thank you for helping to make DDO better!

-DUNGEONS & DRAGONS ONLINE(tm): Stormreach(tm) Team

aka post and pray

**bloodyrag** · 10-05-2011, 07:59 PM

when its such a fast response with that exact answer thats an auto generated answer. a gm would not have even looked at it the system wouldve picked up on key words and automatically sent that response which ive had happen a fair few times throughout the years.

**MrTops** · 10-05-2011, 08:04 PM

Sucks to not get your chest.

The 'EPIC FAIL!' message seems a little overdone and perhaps a trifle denigrating.

What do people think of that minor aspect?

**Tinco** · 10-05-2011, 09:48 PM

Originally Posted by MrTops

Sucks to not get your chest.

The 'EPIC FAIL!' message seems a little overdone and perhaps a trifle denigrating.

What do people think of that minor aspect?

Yes, that annoyed me quite a bit when I had this bug a few weeks ago. Not to speak that a guildie passed me a shard in the chest I am looking for for half a year now (which was unusable and unlootable after that). GM as expected couldn't do a thing.

**voodoogroves** · 10-05-2011, 08:08 PM

I've had this happen in Snitch; GM couldn't help. To be fair to them (GMs), they really can't (and you could see how that would be abused potentially).

**SupTyr** · 10-08-2011, 02:18 AM

Originally Posted by voodoogroves

I've had this happen in Snitch; GM couldn't help. To be fair to them (GMs), they really can't (and you could see how that would be abused potentially).

The GM (shouldn't it be DM in DDO?) can check the party chat log, can't they? If nobody left or joined the group during the quest, I see no possibility to exploit this bug and no reason to not at least refund everyone with one epic token.

**Will_Ferrer** · 10-08-2011, 12:00 PM

just had it happen to me in Epic DQ. no one in the raid could open the chest. GM's were of no use all u have to do there is kill the queen, and no one can enter the quest and get to the loot after its completed. No one lost connection, i just dont understand it.

so far quests that seem affect are

eSnitch
eParty Crashers
eZewabis Revenge ADQ2

if there are any others I'd like to see if we cant get a list going so I know where not to waste my time.

**Lanthum** · 10-10-2011, 07:06 PM

I read another thread about this a few days ago. And in that thread it sounds like the problem could be related to Arti's being in the group. Or more possibly Arti's pets being in the group, messing with the number of people in the group and thus throwing an error. I'm not sure if in your cases there were any Arti's or their pets in your groups ...

Check it out for more info.
http://forums.ddo.com/showthread.php?t=345773

And just to chime in - I can't believe any company in the world has such bad customer service as Turbine does!!!

**robinfu** · 10-10-2011, 07:13 PM

Just happened to us in Epic Chronoscope!

http://imageshack.us/f/163/screenshot00227a.jpg/

They should be ashamed how they treat us! Their customer service is just of no use...

**Fancy_A_Fling** · 10-20-2011, 08:57 AM

Originally Posted by robinfu

Just happened to us in Epic Chronoscope!

http://imageshack.us/f/163/screenshot00227a.jpg/

They should be ashamed how they treat us! Their customer service is just of no use...

Notice in the party the Arti has his dog summoned.. my point is proven. Suck's and sorry to hear it, but just give the arti's a head's up. Usually the arti's that come into my epic quest party's already know from past experience.

**rodallec** · 10-10-2011, 07:39 PM

In the other thread on this topic I said it happened in ev6 and the GM's closed some tickets without any response.
Is it in their power to spawn a new chest?
It's a pretty bad bug to get to live... And not being able to help is honestly, pathetic.

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