I have been trying to upgrade my account back to VIP.
I get the following error
I have tried multiple credit cards. Not sure what else to tryThe system was unable to update your billing information. Please verify your billing information and try again later. If you continue to experience this error, you may wish to try another credit card or contact your issuing bank. To request further assistance, please visit support.turbine.com. [err: 30005]
Results 1 to 3 of 3
Thread: Cannot Upgrade account
-
10-01-2011, 03:35 PM #1Founder
- Join Date
- Jan 2006
- Posts
- 70
Cannot Upgrade account
"Laid back, not so serious, no drama...All about the fun!"
Borona---Smeetoo ----Smeeto -----Smeee -- -Smmeee
--Sorc ----Rogue ---- Artificer ----Wizard -----Cleric
-
10-03-2011, 04:37 PM #2Customer Service Representative
- Join Date
- Dec 2010
- Posts
- 0
We do have a sticky here that has a lot of good information in it.
If you need further assistance, we are not able to help with account specific issues in the forums. You can contact the Account Management team directly using the information in my signature. They'll be happy to help
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
-
10-05-2011, 01:40 AM #3Community Member
- Join Date
- Feb 2006
- Posts
- 189
I am unable to update my CC information. The system fails with every card I try.
Want a more challenging and rewarding DDO experience? The Sublime is the largest and most active permadeath guild in DDO. Visit us at www.thesublimeguild.net
Reply With Quote