Hi,
I read the forums fairly regularly, and I often wonder how representative the opinions I see there are of the general population in-game.
The first survey I've seen used in this game was the one about the UI a week or so ago. But that survey still suffered from the same problem as gauging opinion by what you see on the forums; if you didn't go to the forums you wouldn't have known about it.
I think Turbine could make better use of the in-game MyDDO function to run surveys on hot issues in the game's development. Along with better communication from Turbine to its players, this could solve a lot of player frustration.
Two points I'd like to make here are, firstly there should be an incentive to complete the surveys, either a chance to draw something big, or a guaranteed small payment in TP or items to complete it. You need something to make sure enough people reply for it to be useful. This would be a good chance to update the lottery tech so it is working properly too, or combine the two things.
Secondly, this isn't about devaluing the opinions of the hardcore players of the game, and in fact it may act to support what some of them are saying.
Let me know what you think.
Thanks.