Cannot Use Mouse

[Ann_Shadow]

This issue arose after the last Update.

when I log in to character selection my mouse pointer is gone. I move the mouse over my desk and the screen lights up where the buttons are, or at least where the mouse "Should" be.

If I alt Tab out to desktop, I can see "tracers" on the screen saver as if it was a paint brush using the ddo window as "paint."

I can log into a character if it is highlighted and I can coax the mouse pointer over the "Enter" button.

In game, it is the same thing. I can see the mouse but it flickers in and out and does not track smoothly with the mouse moving across my table top. Again, if I alt tab out I see where the mouse was moving... ie if I move the mouse in circles in game and then alt tab out, I can see the circles painted with ddo screen, on the desktop.

edit: I set the graphics to very low and it still does not work.
edit: I am using a mac with windows OS
edit: This did not happen before the update
edit: I am using the default UI

obviously, I cannot play with out a mouse pointer.

[auximenes]

Maybe try reinstalling DirectX?

[Ann_Shadow]

how do I do that?

[auximenes]

http://www.microsoft.com/download/en/details.aspx?id=35

[Ann_Shadow]

I reloaded DX and I could see the mouse flickering and it "Moved" better but not enough to be able to play the game.

Then I could not reboot my computer when I shut it down and had to boot up in safe mode.

Now the mouse is completely gone again. It still leaves "Tracks" when I alt tab out on the screen saver.

if I get into the game and move the mouse around and then alt tab out, I can see "Painted" with DDO on the screen where the mouse was/tracked.

going to disable account. I pay 3 months at a time. hope I can get my money pro rated refund.

[My2Cents]

Whether or not you choose to play DDO, I strongly suggest you find the cause of the problem, as I am almost certain it'll crop up on other programs you will try to run from time to time.

This sounds like an issue related to your mouse and mouse driver and what's running on the computer more than just specifically DDO. Have you successfully run any other complicated windows applications that change the mouse pointer?

[auximenes]

It definitely does not sound like something that is directly DDO-related.

Try going to the Windows Control Panel, Device Manager, and 'remove' your mouse. Then restart your computer and let Windows auto-detect the mouse again. This is assuming you have a USB mouse. If it's PS2, then that requires a few more steps.

[Ann_Shadow]

I uninstalled the game. Re-installed it. Then Installed DirectX X (ten) ... the mouse is now working.

I can only play the game in windowed mode for some reason the mouse disappears in full mode, but that is a small price to pay.

thanks for the useful suggestions and no flames.

[RoloX2]

Toggle the hardware cursor option in DDO.

Do a clean install of your video drivers; download most current version first.

[auximenes]

I uninstalled the game. Re-installed it. Then Installed DirectX X (ten) ... the mouse is now working. I can only play the game in windowed mode for some reason the mouse disappears in full mode, but that is a small price to pay. thanks for the useful suggestions and no flames.

Good to hear.