turbine points has not been increasing for a while

[monkmified]

i have sent 4 emails in regards to the missing turbine points. they are #24001-148103, #24001-143229, $24001-142342, #24001-140246.
this is in relation to my missing turbine points. i read the faq n it was suppose to be given within 24-48 hrs but these points have been missing for 2 weeks and counting. i have been doin quests for favor and xp on my toons but there is no increase in TP whatsoever. and moreover i cant even use my credit card to purchase new points. what is goin on?? how do i debug this? or is there a method to track the tp?

i have already submitted the quests i hv done in terms of which day i hv done em n on which difficulty in my ticket sent but still no news. please respond.

[monkmified]

still no reply from the support ppl. cld anyone help?

[daVoyd]

I'm sorry to say that I am not able to help with account specific issues. If you have sent in tickets to the Account Management team, you should have received either an automatic email or a response from them. You may want to check your SPAM or Junk folder to make sure the emails are not ending up there.

You may also use the information in my signature to contact the Account Management team by phone. They will be happy to help you

[monkmified]

yeh i did as u said by sending in 4 tickets as said in the original post. the numbers were listed. checked the junk n spam mail too but no response. i had to call service hotline but i recieved a fax or modem tone? and no tone also.

but theres some news lately, probably the update patch or w/e but i did get back my points so hv no idea what happend. but thx again for the reply.