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  1. #1
    Community Member
    Join Date
    Feb 2010
    Posts
    2

    Default Customer support requested that I cantact them

    After the last update on Lamannia server, I received a message to contact Custmor Support but all attempts have been returned to me and closed telling me that I should go to DDo.com Lamannia. Customer support message indicated that I have an error in experiece totat. I may have that but I also have a few more. 1. I received a message from customer support that there is an error in my experience total. 2. The names of all my chars have been deleted and are no longer visible when I select the Lamannia server. On of my chars name is Onoften and was in the Guild with the 100 level air ship. 3. I created a new char, wanderer, and attemped to enter the Gambler Den, given by Brother malden, I was returned to the entrance without gaining entrance. 4. When I logged off, I received a message that my (something) is too far away and than proceeded with the logout. I do not know where else to place this message so I am sorry if it does not belong here but I hope that customer support sees it and can contact me at edwarddimmerling@suddenlink.net. Being an open area, I do not feel safe giving out any other information. Thank you.

  2. #2
    Community Member EustaceTrevelyan's Avatar
    Join Date
    Feb 2010
    Posts
    665

    Default

    Read the "Customer Service" thing on the first line, and reading no further (i'd like to say my eyes aren't what they used to be, but they never were, and i have trouble reading certain formats), i'd advise you to click on help in game and follow the prompts from there to open a ticket.

    Note: if you're not VIP/bought TP last 45days, you may not get customer service. but good luck.

  3. #3
    Community Member Shade's Avatar
    Join Date
    Feb 2006
    Posts
    7,951

    Default

    1-2 are pretty normal stuff so no idea what the purpose of those are.

    Perhaps you need to figure out the basic premise of a test server? Read all the stickies in this forum for info:
    http://forums.ddo.com/forumdisplay.php?f=9

    Basically, theres no issues there, this is a test server, all characters get frequently wiped off for new major release, like U11 which was just added recently.

    3 and 4 are common bugs that im sure the devs are aware of. If youd like to report them anyways...Well look directly above on the forums main link bar - Submit a bug , next to service tracker. Tho I think you will just end up wasting the QA guys time as they shovvel ur report into the recycle bin as these are simple known issues.

  4. #4
    2015 DDO Players Council Seikojin's Avatar
    Join Date
    Feb 2006
    Posts
    0

    Default

    I think you should edit your personal email addy out. But like shade said for everything else.

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