So it's been 27 hours since I gave Turbine my money to upgrade my account to VIP, so far I am not a VIP, I've sent 2 e-mails to account support with no reply as of yet. Despite it being an international phonecall, I have called them. I did stop the phonecall early because I was on hold and didn't much want to spend the cost of paying my subscription again in additional phonebills.
Unacceptable, Turbine.
Powered by fans my arse.
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08-12-2011, 02:57 PM #1Community Member
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Paid for VIP over a day ago, still no VIP/Accounts dept response
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08-12-2011, 03:52 PM #2Community Member
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28 hours.
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08-12-2011, 04:23 PM #3Community Member
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Account support cannot help you on the forums.
A 30 second phone call can resolve this issue for you. Or submit a ticket and wait for them to respond (7-10 days).
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08-12-2011, 04:30 PM #4Community Member
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- Jul 2009
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Read the original post, I've tried calling 3 times and been put on hold every time. I don't want to spend a fortune making international calls, it's a 30 second phone call before I even get through the automated menu and get told I'm on hold, I don't dare chance waiting and getting a £50 phone bill next month. This is not a request for a help, this is an open complaint.
Originally Posted by MsEricka
28.5 hours.
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08-12-2011, 04:41 PM #5Community Member
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I bit the bullet, it only cost me an extra £3 to get my account sorted.
Powered by fans my arse.
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08-12-2011, 05:12 PM #6Community Member
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- Nov 2009
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Even if you call make sure you file a ticket first to reference.
Make sure it is at ticket with account support and not one of the others including in-game.
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08-12-2011, 07:22 PM #7Community Member
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Glad you got it resolved
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