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Thread: PayPal Question

  1. #1
    Community Member
    Join Date
    Jan 2011
    Posts
    93

    Default PayPal Question

    Looks like I posted my question in the wrong forum. Trying again now:

    Why is it necessary to verify your PayPal account in order to buy Turbine Points in the store?

  2. #2
    Community Member
    Join Date
    Jan 2011
    Posts
    93

    Default

    Let me explain the problem:

    Every time I try to buy TPs in the store via PayPal i get an error message XY. As I understand it the error occurs because Turbine requires PayPal to hand out additional billing informations and PayPal can't provide these if the PayPal account is not verified.

    Well if it is really necessary to verify the PPal account i will do it but it's really complicated and I don't understand why it's required at all. I can pay in every other online store with no problems.

  3. #3
    Customer Service Representative
    Join Date
    Dec 2010
    Posts
    0

    Default

    It is required that your PayPal account is fully verified to be able to purchase Turbine Points. This is one of the securities we have in place with PayPal to keep everyone secure.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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