I have been having connection issues since this morning. Game either freezes or I get the green, yellow, red lag indicator then freeze. A guildy was having the same issue...at the same time. Any idea whats going on?
I am almost sure its not on my end because I dont lose connection to any other online apps, etc.
This is really frustrating because it is happening constantly today.
~E
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Thread: Crashing
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08-03-2011, 05:57 PM #1Community Member
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- Jul 2009
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Crashing
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08-03-2011, 06:00 PM #2Customer Service Representative
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By any chance are you on Comcast currently?
Originally Posted by Eeomis
Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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08-03-2011, 06:01 PM #3Community Member
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Originally Posted by Mirthgar
Yes, Yes I am.Last edited by Eeomis; 08-03-2011 at 06:04 PM.
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08-03-2011, 06:07 PM #4Customer Service Representative
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- Mar 2008
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Just today we've had an uptick in reports of connectivity loss, significant amount of them are on Comcast from the looks of it there may be an issue that's affecting connections to the game on their network.
Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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08-03-2011, 06:09 PM #5Community Member
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- Jul 2009
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- 44
Calling those nerds now!
~E
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