This is a new one...Didn't notice it yesterday when I turned in a lost bag/character undelete support ticket as well as a new support ticket on this one.
On the Character Selection window, when you highlight a character and click the delete button, a popup comes up with that characters name and requires you to type in that name to delete. Type in the wrong name and it's suppose to NOT delete the character. But if you put in the name of another one of your characters, it deletes them instead (actually found it did both on the latest test).
Example - Highlight Bob, click button, bob shows up in popup, type in Jane, and Jane gets deleted (actually both bob and jane are zapped).
Lost a character with a bag full of essences on this one yesterday and one with equipment today....Should have noticed it sooner!