Is Turbine down? I can't connect to DDO or LOTRO. My internet connection is working though. I am stationed in Korea, but I usually do not have this problem. What has changed?
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Thread: Connection Issue
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07-28-2011, 07:00 AM #1Community Member
- Join Date
- Jun 2009
- Posts
- 679
Connection Issue
Jyn... Kender... Thelanis
*Insert clever comment here*
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07-29-2011, 05:28 PM #2Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
Originally Posted by JasonJi72
I would quick run through the steps here if its ongoing but definitely open a tech support request if you haven't already.Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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